Coralbound Terms of Service

Date Published: October 03, 2026

Important: Please Read These Terms and Conditions Carefully

Language Precedence: These Terms of Use are originally written in English. While translations into other languages may be provided for convenience, the English version is the only legally binding version and shall prevail in the event of any conflict, discrepancy, or difference in interpretation between the English version and any translated version.

PT Tur Tak Terkalahkan ("Coralbound", "we", "us") domiciled at Jl. Sunset Road No 89, Pertokoan Sunset Indah II, Kav 3, No 3B, 80361 Kuta, Bali, Indonesia, operates a liveaboard diving booking platform through the website https://coralbound.com (the "Platform"). The service you book is a liveaboard trip. You may ask us for help with related travel (a hotel, a domestic flight, or extending the holiday). That help is not a separate hotel, flight, or tour product sold on the Platform.

Definitions

"You" refers to the Platform user making a booking
"Liveaboard" refers to a diving cruise vessel including all facilities stated as included by the Operator
"Trip package" refers to an add-on option configured on a liveaboard trip that you may be asked to choose for each guest
"Related travel request" refers to an optional request for help with a hotel, a domestic flight, or extending the holiday. It is not a booking for a hotel room, airline ticket, or tour unless your confirmation says otherwise
"Operator" refers to the liveaboard service provider offering trips through the Platform
"Service Provider" refers to the Operator, or another provider involved only because you asked us for related-travel help
"Booking" refers to the agreement between you and the Operator regarding the liveaboard trip
"Services" refers to booking services and facilities provided through the Platform
"Primary Booker" refers to the person who actually makes the reservation and is responsible for the group

1. General Terms

1.1 Acceptance of Terms

These Terms of Use apply to your use of the Platform and to the booking-agent services Coralbound provides to you. The contract for the liveaboard trip itself is between you and the Operator (see section 2.2). By accessing our Platform, using our services, and/or making a Booking, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use the Platform or our services.

1.2 Legal Compliance

This Platform operates in accordance with applicable Indonesian law as the company's country of domicile and holds a Business Identification Number (NIB) with tourism standard certificates.

1.3 User Warranties and Legal Capacity

As a condition of using the Platform and making bookings, you warrant that:

You are at least 18 years of age or have obtained parental/guardian consent
You have the legal capacity to enter into binding contracts under your local law
All information provided during booking is accurate and complete
You are authorized to make bookings on behalf of any other persons included
You will comply with all applicable laws and regulations during your travel

If you are under 18 years of age, your parent or legal guardian must complete the booking process and accept full responsibility for compliance with these terms.

2. Coralbound's Role

2.1 Booking Agent Role

Coralbound acts solely as a booking agent on behalf of the Operator. We do not operate liveaboard vessels and we do not sell hotel rooms, airline tickets, or tours on the Platform. If you submit a related travel request, we may help you arrange it. Any such arrangement is with that provider, on that provider's terms, and is outside the liveaboard booking unless your confirmation says otherwise.

Platform Usage: Coralbound does not charge you for use of the Platform. Coralbound earns a commission from the Operator on each booking.

No Endorsement: Coralbound does not endorse any of the Operators/Service Providers and makes no representations with respect to the affordability, quality, safety, or suitability of the Operators/Service Providers, their infrastructure, equipment, vessels, or their ability to deliver services.

Display Order: The order in which information, services, or Operators are displayed on the Platform does not constitute an endorsement of any particular Operator/Service Provider. Display order may be influenced by factors including availability, pricing, popularity, commission rates, or promotional considerations.

2.2 Direct Contract

Bookings made through the Platform will constitute a direct contract between you and the Operator/Service Provider in accordance with the terms and conditions set out in each respective Booking.

2.3 Limited Responsibility

For platform-specific service failures that are directly attributable to Coralbound's platform operations, our assistance is limited to the following specific actions:

Reasonable Assistance Defined:

Communication facilitation: Forwarding messages between customers and Operators/Service Providers
Documentation provision: Providing booking confirmations, payment receipts, and transaction records
Technical troubleshooting: Assisting with platform access issues or booking system problems
Information clarification: Explaining booking terms, cancellation policies, or platform procedures
Escalation support: Notifying Operators/Service Providers of urgent customer issues

Assistance Limitations:

We do not provide legal advice or representation
We cannot force Operators/Service Providers to modify their policies
We do not arrange alternative travel accommodations
We do not provide emergency travel assistance or concierge services
We cannot override Operator decisions regarding refunds or service delivery

Compensation for Platform Failures: Our financial compensation is strictly limited to costs directly related to documented Coralbound platform failures, including:

Platform-Specific Issues Only:

Booking processing errors caused by platform malfunction
Incorrect payment processing due to platform system failures
Data loss or corruption of confirmed booking information
Bank transfer costs caused by platform processing errors

Compensation Limitations:

Compensation is limited to actual documented costs directly caused by platform failures
Maximum compensation shall not exceed the commission received by Coralbound for the affected booking
Compensation does not include consequential damages, lost opportunities, or indirect costs
All compensation claims must be submitted in writing within 30 days of the platform failure

Excluded Responsibilities: Service failures, delays, cancellations, or issues caused by Operators/Service Providers remain entirely their responsibility and are not covered by Coralbound's limited assistance or compensation policy.

2.4 Group Booking Responsibility

When multiple persons are included in a single booking, the person who actually makes the reservation ("Primary Booker") constitutes the contracting party with the Operator/Service Provider. The Primary Booker accepts full responsibility for:

Making all payments for all members of the group
Communicating all terms and conditions to group members
Ensuring all group members comply with Operator/Service Provider requirements
Managing any changes, cancellations, or issues affecting the entire group
Providing accurate information for all group members
Being the sole authorized person to request booking modifications or changes

All group members must individually acknowledge and agree to the applicable terms and conditions. Coralbound is not responsible for disputes between group members regarding payment allocation, participation, or individual circumstances affecting the booking.

Large Group Benefits: Larger groups may be eligible for special charter arrangements, half-charter options, or preferential group rates. Groups of 8 or more persons should contact us directly at [email protected] for customized pricing and arrangements.

Booking Modifications: Only the Primary Booker may request changes to confirmed bookings. While Coralbound will assist in communicating change requests to Operators/Service Providers, all modifications are subject to Operator/Service Provider approval and their change/cancellation policies. Change fees, cancellation charges, and availability restrictions are determined by the Operator/Service Provider, not Coralbound.

2.5 Booking Availability and Confirmation Process

Non-Live Availability: Bookings made through the Coralbound Platform are subject to availability of requested services by Operators/Service Providers. The availability displayed on the Platform is not live in real-time, therefore confirmation from the Operator/Service Provider will be required once a booking is made.

Confirmation Timeline: Booking confirmation may take 24 to 48 hours. Bookings are only confirmed once a confirmation email including a booking voucher has been sent to you and required deposit payment has been received.

Related Travel Arrangements: Coralbound strongly advises you to make other related travel arrangements, including but not limited to flight bookings, only after your booking is confirmed by the Operator/Service Provider.

Temporary Hold System: When a reservation is made on the Platform, it may be initially placed under a temporary hold. The duration of this hold varies based on specific terms and conditions of each Operator/Service Provider. The hold may be removed at the discretion of Coralbound agents and/or in accordance with the Operator's terms, particularly if deposit payment is not received on time.

Additional Information Requirements: In some cases, additional information is required to complete bookings, including but not limited to:

Passport copies
Evidence of travel insurance
Health certificates or medical clearances
Diving certification documentation
Emergency contact information

Information Deadline: You are required to provide this information as detailed as possible within 12 hours of making the booking for all guests covered under the booking, and/or as required by the Operator/Service Provider.

Cancellation for Missing Information: Coralbound and/or the Operator/Service Provider hold the right to cancel bookings if required information is not provided by you or is provided too late.

3. Client Responsibilities and Requirements

3.1 Guest Standards and Requirements Responsibility

By making a Booking, you agree to be responsible for reviewing and ensuring compliance with all standards and requirements set by the Operator/Service Provider, and ensuring that all guests adhere to these requirements. Requirements differ per Operator and per service type, but may include:

For Diving Services:

Minimum diving experience and certification requirements
Specific certification levels (e.g., Advanced Open Water, Nitrox, etc.)
Logged dive minimums and recent diving activity
Medical fitness and health requirements
Diving insurance coverage requirements

For All Services:

Age restrictions and physical fitness requirements
Health and disability accommodation needs
Personal information required by Operators
Mandatory forms including medical statements, liability releases, and assumption of risk agreements
Passport, visa, and travel documentation requirements
Travel insurance coverage

Special Accommodation: If any guest has physical or mental illness, disability, dietary restrictions, or other conditions requiring special arrangements, you must notify us as soon as possible after booking completion so we can discuss with the Operator whether and how they can accommodate these needs.

3.2 Arrival and Transportation Responsibility

Vous êtes responsable de vous assurer que tous les clients arrivent au lieu de départ désigné (port, aéroport, hôtel ou point de rencontre) à la date et à l'heure spécifiées dans votre confirmation de réservation.

Conséquences d'une arrivée tardive: Si un client ne parvient pas à se rendre au lieu de départ à l'heure prévue, vous serez responsable de tous les coûts associés, y compris, mais sans s'y limiter :

Rattraper les croisières ou les excursions si cela peut être organisé localement
Coûts d'hébergement supplémentaires pour les correspondances manquées
Arrangements de transport alternatifs
Frais de réémission pour les vols ou services manqués
Toutes les portions inutilisées de la réservation originale

Limitation de l'assistance voyage: Sur demande, nous pouvons fournir des suggestions de compagnies aériennes, d'hôtels et d'options de transfert, mais nous n'avons aucune affiliation avec ces entreprises et ne pouvons être tenus responsables de leurs services. Nous ne pouvons pas fournir d'assistance pour les exigences de passeport, de visa ou de santé fixées par un pays ou un opérateur.

3.3 Conformité aux règles et exigences de l'opérateur

Vous êtes responsable de vous assurer que tous les clients respectent les règles et exigences imposées par les opérateurs/prestataires de services, y compris :

Règles à bord: Toutes les règles du navire, les réglementations de sécurité et les procédures opérationnellesExigences relatives aux activités: Protocoles de sécurité de plongée, utilisation de l'équipement et directives de participationNormes de comportement: Conduite respectueuse envers l'équipage, les guides et les autres clientsPolitiques environnementales: Règles de conservation marine et réglementations environnementales locales

Autorité de l'opérateur: Si un client ne respecte pas les règles ou les exigences de l'opérateur, l'opérateur (ou le capitaine du navire) a le droit absolu de :

Refuser l'embarquement ou l'accès aux hébergements
Exclure les clients des activités de plongée ou d'autres services
Expulser les clients des navires ou des hébergements
Mettre fin aux services sans remboursement

Aucune responsabilité de la plateforme: Coralbound n'est pas responsable des décisions de l'opérateur concernant la conformité des clients ou la résiliation des services en raison de violations de règles.

4. Diving Requirements and Safety

4.1 Mandatory Insurance

IMPORTANT: Diving destinations served by Coralbound require adequate diving insurance for all scuba diving activities. You are legally responsible for obtaining coverage including diving accidents, hyperbaric chamber treatments, and emergency evacuation. Hyperbaric chamber availability varies by destination and may be limited or unavailable in remote locations.

4.2 Certification and Medical Requirements

For diving services, you are responsible for meeting the minimum requirements set by Operators, including:

Valid diving certification from recognized organizations (PADI, SSI, NAUI, etc.)
Minimum diving experience appropriate to trip level
Completed and signed diving medical statement form
Medical clearance letter from physician (if required based on medical conditions)
Signed liability release forms

Medical Statement Procedures:

All divers must complete standard diving medical statement forms
If any medical conditions are answered "YES", medical consultation with a physician is required
Physician must either sign the medical statement after consultation OR provide separate fitness-to-dive medical clearance
Medical documentation must be submitted to Operators before diving activities commence

For Domestic Flights and Hotels You Arrange Yourself: If you book flights or hotels yourself, or you ask us only for suggestions, those providers' terms apply. We do not issue airline tickets on the Platform. You are responsible for airport arrival times, identification, baggage rules, and schedule changes on any ticket you buy elsewhere.

4.3 Risk Disclosure

Diving and adventure activities involve inherent risks. Travel advisories note that diving operations in remote destinations may have limited safety oversight and emergency medical facilities are often restricted, particularly at remote locations. Coralbound accepts no liability for safety standards, inspection frequency, staff certification levels, or emergency response capabilities at any destination.

4.4 Travel Document and Entry Requirements Responsibility

You are solely responsible for ensuring that you meet all foreign entry requirements for your travel destinations and that your travel documents are in order, including:

Valid passport with minimum 6 months validity from travel date
Required visas for all countries of travel and transit
International diving certifications and documentation
Health certificates or vaccinations as required by destination countries
Travel insurance documentation meeting destination requirements

Coralbound provides general travel information for guidance only. Entry requirements can change without notice, and you must verify current requirements with relevant embassies or consulates. Failure to possess proper documentation resulting in denied entry, missed services, or additional costs remains your sole responsibility.

4.5 Medical Fitness Disclosure Requirements

For Diving Activities: You must notify us and the Operator within 12 hours of booking if you:

Have medical conditions requiring physician evaluation for diving
Take medications that could affect diving ability
Have history of ear, lung, heart, or other diving-relevant conditions
Have previous diving accident or decompression experience

For All Activities: You must disclose any medical conditions, physical limitations, dietary requirements, or other special needs that could affect your safety or participation in booked services. Failure to disclose relevant medical information may result in:

Denial of participation in activities
Forfeiture of payments for unused services
Additional medical or evacuation costs at your expense

4.6 Age Restrictions for Activities

Different activities may have specific age requirements set by Operators:

Diving Activities: Minimum age requirements vary by certification level and operator policy (typically 10-16 years minimum)
Liveaboard Trips: Many operators require minimum age of 12-16 years due to safety and operational considerations
Advanced Diving: Deep diving, night diving, and technical diving may have higher age requirements

Age restrictions are determined by individual Operators and must be verified before booking. Proof of age may be required at check-in. Operators reserve the right to refuse participation if age requirements are not met, and no refunds will be provided for age-related exclusions that were clearly stated in booking terms.

4.7 Travel Insurance Recommendations

HIGHLY RECOMMENDED: Coralbound strongly recommends that all travelers purchase comprehensive travel insurance that includes:

Trip cancellation and interruption coverage for medical emergencies, family emergencies, or unexpected personal circumstances
Medical coverage including emergency medical treatment and evacuation
Diving-specific coverage for decompression chamber treatment and diving accidents
Natural disaster and weather-related coverage including volcanic activity, severe weather, and force majeure events
Visa denial coverage if applicable to your travel plans

Special Circumstances: Travel insurance is particularly important for coverage of situations that may arise after booking, including:

Pregnancy complications or medical condition developments
Family emergencies requiring trip cancellation
Visa denials or passport issues
Natural disasters affecting travel destinations
Volcanic activity or severe weather disruptions

Platform Limitation: While Coralbound will provide reasonable assistance and help mediate with Operators/Service Providers regarding coverage situations, your primary contract remains with the Operator/Service Provider. Travel insurance provides important financial protection that Coralbound cannot offer.

Force Majeure Events: Natural disasters, volcanic activity, severe weather, and other force majeure events are typically covered by comprehensive travel insurance but may not be covered under standard Operator cancellation policies.

4.8 Insurance Documentation and Requirements

Mandatory Insurance Documentation: You must provide complete insurance details to Operators before service commencement, including:

Insurance provider name and 24-hour contact information
Policy number and coverage effective dates
Coverage limits for medical, evacuation, and diving-specific incidents
Emergency contact procedures for claims and authorization

Diving Insurance Specifics: Diving insurance must include coverage for:

Decompression chamber treatment (minimum USD 100,000 recommended)
Emergency medical evacuation from remote locations
Diving accident medical treatment and hospitalization
Medical repatriation to home country if required

Verification Requirements: Insurance documentation must be provided at check-in and may be verified with insurance providers. Operators may refuse service if adequate insurance cannot be confirmed. Self-insurance declarations are not acceptable for high-risk activities.

Coverage Recommendations: For remote destinations, we recommend minimum coverage of USD 250,000 for medical expenses and USD 1,000,000 for emergency evacuation.

5. Payment Processing

5.1 Payment Methods and Deposit Requirements

Deposit Payment: Whether you pay a deposit first or the full amount up front depends on the trip's deposit rule and how close the departure is. If the deposit due date is still in the future, you pay the deposit after the operator confirms the request, then guest details, then the balance. If the deposit due date has passed, or the trip has no deposit rule, the amount due after confirmation is the full price. The book page and your booking show which amount is due.

Payment Completion: The remaining balance is due according to the payment schedule specified by the Operator/Service Provider, typically 30-90 days before departure. Until full payment is received, the Operator can cancel your booking, or we may cancel the booking on behalf of the Operator.

Collecting Agent: Coralbound receives payments for liveaboard bookings as collecting agent on behalf of the Operator. Coralbound transfers the amount due to the Operator after deducting its commission.

Available Payment Methods: On the book page you choose one of:

Bank transfer to our Permata Bank account in the name of PT Tur Tak Terkalahkan. Account number, SWIFT code, and the booking reference to include are shown in your booking payment instructions. You pay your own bank and correspondent fees
Credit or debit card, by a payment link we send for that booking. You enter card details on the payment provider's page. We do not store the full card number. The currency charged is the currency of that payment link. Your bank may add a conversion fee

We do not take payment on the book page itself, and we do not offer PayPal, cryptocurrency, Wise, or Revolut as a Coralbound payment method. You may use your own transfer service to send a bank transfer. Fees charged by that service are yours.

Transfer and Payment Processing Costs:

You are responsible for all costs associated with paying Coralbound, including incoming transfer fees, correspondent bank charges, currency conversion fees charged by your bank, and any fee the card payment provider passes on. Coralbound does not reimburse those costs. We may charge you for costs we incur when a payment is made incorrectly, including chargebacks, failed transfers, or payment disputes. We rely on our bank and the card payment provider and are not responsible for their outages.

5.2 Payment Confirmation and Documentation

Payment Confirmation: After payment is received, we will send a booking voucher to the email address you provided. This voucher serves as:

Proof of your confirmed booking
Payment receipt for your records
Required documentation for check-in

The voucher names the Operator as the supplier of your trip and Coralbound as booking agent.

Documentation Requirements: Please bring a copy (digital or physical) of your booking voucher when checking in for services and retain a copy for future reference.

5.3 Currency and Pricing

Payment Currency:

Prices on the Platform are stored in US dollars. You can view converted amounts in another currency. Converted figures are indicative. The tooltip or original amount in USD is the source figure
Bank transfer: pay the amount and currency stated in your payment instructions (our receiving account is at Permata Bank)
Card: the payment link states the amount and currency actually charged. Your card issuer may convert that amount and add a fee

Currency Conversion Disclaimer: Exchange rates shown on the Platform come from a cached rate feed and are not a quote. They can differ from the rate your bank or the card payment page applies.

No Platform Currency Fees: Coralbound does not add a conversion fee on top of the displayed rate. Your bank or the card payment page may still charge one.

Refund Currency:

International wire transfer refunds follow the currency we actually received
Card refunds go back through the same payment link provider and may be converted by your card issuer

5.4 Pricing Inclusions and Additional Charges

Service Pricing Structure: Unless otherwise indicated in the Operator/Service Provider terms, all rates and prices listed on the Platform include the cost of the base service. Mandatory surcharges, taxes, and levies may be excluded from listed prices unless specifically indicated otherwise.

Excluded Surcharges: Unless indicated otherwise, mandatory surcharges are typically not included in Platform pricing, including but not limited to:

Marine park entrance fees and conservation charges
Boat dive surcharges and special dive supplements
Night dive fees and specialty diving charges
Dive equipment beyond basic gear (tanks, weights, weight belts typically included)
Government taxes and departure fees
Fuel surcharges for remote locations

Surcharge Disclosure: Taxes, levies, and surcharges ("Surcharges"), if applicable, are indicated on the Platform during the checkout process for informational purposes.

Post-Booking Surcharge Changes: These surcharges may be subject to change after booking completion based on changes in local conditions beyond Coralbound's control, including:

Government regulation changes
Marine park fee adjustments
Environmental levy modifications
Currency fluctuation impacts
Fuel cost variations

No Cancellation Rights for Surcharge Changes: A change in surcharges does not give you the right to cancel a booking or claim a refund from Coralbound or the Operator/Service Provider.

5.5 Promotional Codes and Discounts

Promo Code And Gift Code Availability: A code entered on the book page may be a voucher (a discount) or a gift code (it adds a gift you can select). Each code has its own terms. A gift already offered on the boat is not added twice.

Modification Rights: We reserve the right to modify or cancel promotional codes at any time without prior notice.

Operator Confirmation Required: Any promotional discount applied must be confirmed by the Operator/Service Provider. Operators have final authority over honoring promotional pricing.

Special Offers: Periodically, Coralbound may introduce special offers related to services available on the Platform, each governed by distinct payment and cancellation terms. Customers are advised to carefully review and fully understand the terms and conditions presented during the booking process.

Promotion Variations: Promotion details vary for each promotion. The terms of promotions are determined by the Operator and may differ from the Operators' normal terms and conditions.

Retroactive Restrictions: Current promotions may not be applied to previously confirmed bookings.

Coralbound vs. Operator Promotions: Some promotional codes are issued directly by Coralbound (funded from our commission), while others may be issued by Operators/Service Providers. The source and terms will be clearly indicated for each promotion.

5.6 Foreign Exchange Regulations

International wire transfers are subject to Indonesian foreign exchange regulations. Transactions may require additional documentation above regulatory thresholds. Currency conversion rates and correspondent bank fees will be disclosed before transaction completion.

5.7 Fee Disclosures

All fees will be disclosed including card payment provider charges, foreign exchange conversion costs, correspondent bank charges, and settlement timing. We do not add a separate Xendit or Stripe fee line. The card is charged on the payment link for that booking.

5.8 Currency Conversion and Exchange Rate Disclaimers

Currency conversion rates displayed on the Platform are for informational purposes only and should not be relied upon as accurate or real-time. Actual exchange rates applied to your transaction may vary and are determined at the time of payment processing.

Important Disclaimers:

Exchange rates fluctuate continuously and may change between booking and payment
Bank or payment processor exchange rates may differ from rates displayed
Additional currency conversion fees may apply through your financial institution
Refunds will be processed at the exchange rate applicable at the time of refund, not original booking

For international transactions, we strongly recommend confirming final amounts in your local currency with your bank or payment provider before completing payment.

5.9 Pricing Errors and Manifest Errors

While we strive for accuracy, pricing or other errors may occasionally occur on the Platform. We reserve the right to correct manifest errors, including but not limited to:

Obviously incorrect pricing (e.g., $1 for a week-long liveaboard)
Typographical errors in service descriptions
Incorrect availability information
System-generated pricing errors

If a manifest error is discovered after booking confirmation, we will:

Contact you immediately to explain the error
Offer you the correct pricing or cancel the booking with full refund
Not be obligated to honor manifestly incorrect pricing

Coralbound no es responsable de ninguna pérdida o daño que resulte de correcciones de precios o cancelaciones de reservas debido a errores manifiestos.

6. Cancelación y Reembolsos

6.1 Modificaciones de Reserva

Aprobación de Modificación: Cualquier modificación de reservas confirmadas está sujeta a la aprobación del Operador/Proveedor de Servicios y sus términos y condiciones específicos. La opción de modificar una reserva confirmada no está garantizada.

Proceso de Solicitud de Modificación: Debe contactarnos por escrito por correo electrónico a [email protected], incluyendo los detalles de las modificaciones que necesita. Luego comunicaremos su solicitud al Operador/Proveedor de Servicios correspondiente.

Autoridad del Operador: Cualquier cambio o modificación de las reservas debe ser acordado y aceptado mutuamente por el Operador/Proveedor de Servicios, sujeto a disponibilidad. En última instancia, es el Operador/Proveedor de Servicios quien determina:

Si se puede realizar alguna modificación
Si se aplican cargos por modificación y sus importes
Si las modificaciones se pueden realizar de forma gratuita
Opciones alternativas si los cambios solicitados no están disponibles

Limitaciones de Modificación: Las solicitudes de modificación están sujetas a:

Disponibilidad del servicio en las nuevas fechas solicitadas
Restricciones de la política del operador
Limitaciones estacionales y restricciones de temporada alta
Diferencias de precio para arreglos alternativos
Restricciones de tiempo (algunos operadores requieren aviso previo)

Sin Control de Plataforma: Coralbound facilita las solicitudes de modificación pero no puede garantizar la aceptación ni anular las políticas del Operador/Proveedor de Servicios con respecto a las modificaciones.

6.2 Cancellation Policies

Service Provider Control: Each Operator/Service Provider sets their own cancellation and amendment policies, and therefore different policies may apply to services booked through the Platform. By making a booking, you agree to the specific cancellation policy of the relevant Operator/Service Provider.

Policy Review Requirement: We strongly encourage you to carefully review the Operator/Service Provider's terms, including but not limited to their cancellation policy, before completing your booking.

Refund Processing: To process any refund, Coralbound requires confirmation from the Operator/Service Provider to proceed with such refund. We cannot process refunds without operator authorization.

No-Show Policy: A no-show for a booked liveaboard is treated the same as a cancellation made on the day of departure. No refunds apply for a no-show unless the Operator's terms say otherwise.

Operator Decision Authority: It is ultimately up to the Operators/Service Providers, which are independent businesses from Coralbound, to make their own decisions on offering refunds or rescheduling options outside of their standard terms and conditions, including but not limited to:

Supplier cancellations
Force majeure events
Weather-related disruptions
Equipment failures or safety issues
Government regulation changes
Health and safety emergencies

Communication Requirements: To avoid misunderstandings and ensure proper documentation, we require all amendment and cancellation requests to be made via email to [email protected]. Requests made through other channels may experience delays or may not be processed.

Platform Role: Coralbound acts as facilitator for amendments and cancellations but cannot override Operator policies, guarantee specific outcomes, or authorize refunds without operator consent.

6.3 Service-Specific Cancellation Terms

Related Travel You Asked Us To Help With:

Hotels, domestic flights, and holiday extensions are not products sold on the Platform
If a third party issues a ticket or a hotel confirmation because you asked for help, that provider's cancellation rules apply
We cannot override an airline or hotel policy

Liveaboard-Specific Terms:

Liveaboard amendments typically require longer advance notice (30-90 days)
Peak season changes may be subject to availability limitations
Cabin category changes subject to availability and price differences

Hotel Requests:

A hotel you asked us to help with is not a Coralbound booking
Date or group changes are decided by that hotel

6.4 Administration Fee

In case of refund (partial or full) of a liveaboard booking, Coralbound reserves the right to apply a 5% administration fee on the total booking amount to cover card payment charges and bank transfer costs incurred, in addition to the cancellation policy stated by the Operator.

6.5 Force Majeure and Special Circumstances

Operator Cancellation Rights: Operators and Service Providers reserve the right to cancel bookings or suggest providing services at alternative dates when conditions make it unsafe or impractical to provide services at the date(s) specified in the booking confirmation.

Circumstanțe acoperite: Evenimentele de forță majoră includ, dar nu se limitează la:

Condiții meteorologice: Vreme rea, furtuni, vânt puternic, condiții periculoase pe mare
Dezastre naturale: Erupții vulcanice, cutremure, tsunami, inundații, alunecări de teren, incendii
Evenimente meteorologice severe: Tornade, uragane, cicloane, musoane
Fapte divine: Fenomene naturale dincolo de controlul uman
Evenimente politice și sociale: Acte de război, terorism, revolte, tulburări civile, instabilitate politică
Urgențe sanitare: Pandemii, epidemii, focare de boli, cerințe de carantină
Acțiuni guvernamentale: Declarații de urgență, restricții de călătorie, închiderea granițelor, blocaje rezultate din urgențe sanitare
Defecțiuni ale infrastructurii: Închiderea porturilor, închiderea aeroporturilor, perturbări ale transportului
Condiții marine: Curenți periculoși, amenințări din partea vieții marine, probleme legate de calitatea apei

Autoritatea de Decizie a Operatorului: Furnizorii de servicii sunt afaceri independente de Coralbound și au dreptul și responsabilitatea de a lua propriile decizii cu privire la:

Oferirea de rambursări pentru anulări din motive de forță majoră
Oferirea de opțiuni de reprogramare atunci când anulările sunt necesare
Determinarea a ceea ce constituie condiții nesigure sau nepractice
Aranjamente alternative sau compensații pentru serviciile perturbate

Limitări ale rambursării: Dacă se aplică o rambursare în legătură cu o rezervare anulată din motive de forță majoră, sumele care urmează să fie plătite sau rambursate de Coralbound vor fi limitate la sumele efectiv plătite de dumneavoastră către Coralbound în legătură cu rezervarea anulată. Vom rambursa doar ceea ce am primit efectiv pentru serviciul specific anulat.

Costuri excluse: Coralbound nu va fi răspunzătoare pentru costuri indirecte sau auxiliare, inclusiv, dar fără a se limita la:

Bilete de avion și costuri de zbor (fie deja achiziționate, fie taxe suplimentare de reprogramare)
Costuri de cazare la hotel în afara rezervării anulate
Costuri de transport la sol și transfer
Prime de asigurare de călătorie
Salarii pierdute sau timp de vacanță
Costuri suplimentare pentru mese și cazare din cauza întârzierilor
Costuri pentru aranjamente alternative făcute independent
Costuri de oportunitate sau alte cheltuieli consecvente

Recomandare asigurare de călătorie: Coralbound recomandă cu tărie achiziționarea unei asigurări de călătorie private complete, care să acopere anularea călătoriei, întreruperea și cheltuielile suplimentare datorate evenimentelor de forță majoră. Asigurarea de călătorie poate oferi protecție pentru costurile care sunt excluse în mod specific din politicile de rambursare ale operatorilor și platformelor.

6.6 Politica privind sosirea târzie și neprezentarea

Dacă întârziați și ratați plecarea liveaboard, sunteți responsabil pentru costul de a vă alătura din nou călătoriei, dacă acest lucru este posibil, și pentru orice parte neutilizată a rezervării. Companiile aeriene și hotelurile pe care le-ați rezervat singur nu sunt responsabilitatea noastră de rezervare. Ratarea unui zbor sau a unei cazări la hotel este o problemă între dumneavoastră și acel furnizor.

Critical for Liveaboards: Due to the nature of liveaboard operations with fixed departure schedules and remote locations, passengers who miss departure times may not be able to join the trip. No refunds will be provided for missed liveaboard departures unless covered under force majeure provisions.

Operators are not obligated to change the schedule, refund you, or arrange alternatives for a late arrival unless that was agreed in writing when you booked.

6.7 Service Substitution Rights

The Operator may substitute the scheduled vessel with another vessel of a similar standard, or change the route, when that is needed for safety, weather, equipment, or regulation. A reasonable change of that kind is not a ground for a refund from Coralbound. A significant drop in the standard of the vessel or a major itinerary change is handled under the Operator's terms. We do not substitute flights or hotel rooms, because we do not sell them on the Platform.

7. Third-Party Distribution Channels

7.1 Third-Party Booking Compliance

Services available on the Coralbound Platform may also be made available for booking via third-party distribution channels. When bookings are made through such channels, you are expected to comply with both these Terms and Conditions and the terms and conditions of the third-party distribution channel where the booking was performed, as applicable.

Dual Compliance: Both sets of terms apply simultaneously, and the more restrictive terms will govern in case of conflicts.

8. Personal Data Protection

8.1 Data Protection Compliance

เรามุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณตามกฎหมายคุ้มครองข้อมูลที่บังคับใช้ในเขตอำนาจศาลของคุณ เราจะตอบกลับคำขอเข้าถึง แก้ไข และจำกัดการประมวลผลข้อมูลอย่างทันท่วงที

8.2 สิทธิของเจ้าของข้อมูล

คุณมีสิทธิ์ที่จะ:

ข้อมูลเกี่ยวกับการประมวลผลข้อมูล
เข้าถึงข้อมูลส่วนบุคคล
แก้ไขข้อผิดพลาด
ลบ/ยกเลิก (ถ้ามี)
ถอนความยินยอม
คัดค้านการตัดสินใจอัตโนมัติ
จำกัดการประมวลผล
การโอนย้ายข้อมูล (ถ้ามี)

8.3 การแจ้งเตือนการละเมิดข้อมูล

เราจะแจ้งให้คุณทราบทันทีหากเกิดการละเมิดข้อมูลที่ส่งผลกระทบต่อข้อมูลส่วนบุคคลของคุณ ตามข้อกำหนดทางกฎหมายที่บังคับใช้

9. การร้องเรียนและการระงับข้อพิพาท

9.1 การร้องเรียนเกี่ยวกับบริการ

การสื่อสารโดยตรงกับผู้ให้บริการ: หากคุณมีคำถามหรือข้อร้องเรียนเกี่ยวกับเรือ Liveaboard หรือการดำน้ำ โปรดติดต่อผู้ให้บริการโดยเร็วที่สุด โรงแรม เที่ยวบิน หรือบริการอื่น ๆ ที่คุณจัดเตรียมเองนั้นเป็นความรับผิดชอบของผู้ให้บริการนั้น ๆ ไม่ใช่ของเรา

ความรับผิดชอบของผู้ให้บริการ: ตามที่ระบุไว้ในข้อกำหนดการใช้งานเหล่านี้ ผู้ให้บริการ/ผู้ให้บริการ ไม่ใช่ Coralbound เป็นผู้รับผิดชอบในการให้บริการอย่างถูกต้อง อย่างไรก็ตาม หากคุณไม่สามารถแก้ไขปัญหาได้โดยตรงกับผู้ให้บริการ โปรดติดต่อเรา และเราจะพิจารณาว่าเราจะสามารถช่วยเหลือได้อย่างไร

Complaint Forwarding: If you file complaints about services provided by Operators/Service Providers directly with us, we will forward your complaint to the relevant Operator without undue delay. This also applies to other messages that should ultimately reach the Operator, including:

Travel difficulties or delays
Service modification requests
Emergency communications
Special assistance needs during services

9.2 Platform-Related Complaints

Coralbound Service Issues: If your complaint concerns services provided directly by Coralbound, please submit complaints through our official channels:

Website functionality issues
Payment processing problems
Booking process difficulties
Platform customer service concerns
Data privacy matters

Contact Methods: Platform-related complaints should be submitted via:

Contact form
Email to [email protected]
Written correspondence to our business address

9.3 Complaint Resolution Process

Response Timeline: We aim to acknowledge complaints within 48 hours. For straightforward platform-related issues, we provide initial responses within 5-7 business days. For complex matters requiring operator coordination or investigation, responses may take up to 14-30 business days depending on the nature of the complaint. Emergency or safety-related issues will receive same-day attention whenever possible.

Documentation: Please provide relevant documentation with complaints, including:

Booking confirmation numbers
Correspondence with Operators (if applicable)
Photos or evidence supporting the complaint
Specific details about the issue and desired resolution

Resolution Assistance: For Operator-related complaints, our role is limited to:

Facilitating communication between you and the Operator
Providing booking documentation as needed
Offering guidance on appropriate channels for resolution
Escalating serious safety or service issues to Operators when appropriate

Platform Issue Resolution: For Coralbound-related complaints, we will investigate and work toward appropriate resolution within our control and responsibility.

10. Jurisdiction and Dispute Resolution

10.1 Governing Law

This agreement is governed by Indonesian law as the company's country of domicile. For international users, disputes may be resolved through arbitration or alternative dispute resolution mechanisms.

10.2 Dispute Resolution

Disputes will be resolved through good faith negotiation. If resolution cannot be achieved, disputes may be submitted to binding arbitration under internationally recognized arbitration rules.

10.3 Limitation Period

Les réclamations doivent être présentées dans les deux ans suivant la date à laquelle la cause de l'action est née, sauf disposition contraire du droit applicable.

11. Utilisation de la plateforme et activités interdites

11.1 Disponibilité de la plateforme et problèmes techniques

Disponibilité du service : Bien que nous nous efforcions de maintenir une disponibilité continue de la plateforme, nous ne garantissons pas un accès ininterrompu. La plateforme peut être temporairement indisponible en raison de :

Maintenance et mises à jour planifiées
Difficultés techniques ou problèmes de serveur
Problèmes de connectivité Internet
Événements de force majeure
Arrêts liés à la sécurité

Absence de responsabilité pour les temps d'arrêt : Coralbound n'est pas responsable des pertes, dommages ou opportunités de réservation manquées résultant de l'indisponibilité de la plateforme, de problèmes techniques ou de temps d'arrêt de maintenance. Nous vous recommandons d'effectuer vos réservations sensibles au temps bien avant les dates de départ.

Maintenance du système : Nous pouvons effectuer une maintenance pendant des périodes qui peuvent affecter l'accessibilité de la plateforme. Dans la mesure du possible, nous fournirons un préavis de maintenance planifiée.

11.2 Gestion des comptes et droits de résiliation

Suspension/résiliation de compte : Coralbound se réserve le droit de suspendre ou de résilier les comptes d'utilisateurs à notre seule discrétion pour :

Violation des présentes conditions générales
Activité frauduleuse ou litiges de paiement
Comportement abusif envers le personnel ou d'autres utilisateurs
Annulations multiples de réservations ou non-présentations affectant les opérateurs
Soupçon d'activité illégale
Fourniture d'informations fausses ou trompeuses

Effect of Termination: Upon account termination, you will lose access to the Platform and any pending bookings may be cancelled. Confirmed bookings with Operators may continue to be governed by the Operator's terms, but platform support will be limited.

Data Retention: Following account termination, we may retain certain information as required by law or for legitimate business purposes.

11.3 Official Communications

Communication Channels: Official communications from Coralbound are sent to the email address on your account and, where you use it, the on-site message center. You are responsible for keeping that email address current and for reading both.

Deemed Receipt: Communications are considered received:

Email: 24 hours after sending
Platform notifications: Immediately upon posting
SMS (if applicable): Immediately upon sending

Important Notices: Critical booking information, changes, or cancellations will be communicated via email. You must check your email regularly, including spam folders.

11.4 Third-Party Links and External Content

External Links Disclaimer: The Platform may contain links to third-party websites, social media pages, operator websites, or other external content. These links are provided for convenience only.

No Endorsement: Coralbound does not endorse, control, or assume responsibility for:

Content, products, or services offered by third-party websites
Privacy policies or data practices of external sites
Accuracy of information on linked websites
Business practices of linked organizations

Use at Your Own Risk: You access third-party links at your own risk. We recommend reviewing the terms and privacy policies of any external websites you visit.

11.5 Permitted Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms and Conditions. The Platform is intended for legitimate travel service bookings for personal, non-commercial use only, unless you have obtained explicit written authorization from Coralbound for commercial use (such as through our agent or affiliate programs).

11.6 Prohibited Activities

You are prohibited from using the Platform for:

Commercial and Competitive Restrictions:

Any purpose other than personal, non-commercial use (unless authorized in writing)
Competitive use of information or services
Commercial resale of bookings or services without authorization
Speculative bookings made without genuine intent to travel
False or fraudulent reservations of any kind

Content and Information Restrictions:

Copying, posting, displaying, downloading, or reproducing any Platform content
Re-selling, scraping, or deep-linking any information, content, services, products, images, or software
Using Platform content without explicit reference to Coralbound
Extracting data for commercial or competitive purposes

General Prohibited Activities:

Illegal activities or activities violating applicable law
Submitting content containing defamation, libel, or false information
Attempting to advertise services through posting comments or reviews
Disrupting or damaging Platform functionality
Impersonating any person or entity
Uploading or transmitting viruses, malware, or harmful code
Violating intellectual property rights of any party

Enforcement: Violation of these restrictions may result in immediate account termination and legal action for damages.

11.7 Reviews and Comments

Reviews and comments must:

Be based on genuine personal experience
Be free from defamation or inappropriate content
Not contain false or misleading information
Respect others' privacy rights

Review Platform: Coralbound provides the opportunity for customers to comment on all aspects of services and may post such reviews on the Platform at its sole discretion. We reserve the right to:

Moderate, edit, or remove reviews that violate our guidelines
Verify the authenticity of reviews and remove suspected fake reviews
Display reviews in any order or format we determine appropriate
Use reviews for marketing and promotional purposes

Review Guidelines: Reviews should focus on actual service experiences and avoid:

Personal attacks on individuals
Discriminatory or offensive language
Promotional content or advertising
Information that could compromise safety or security

Coralbound se reserva el derecho de eliminar contenido que viole estas disposiciones.

11.8 Derechos de Fotografía e Imagen

Uso de Marketing: Al participar en los servicios reservados a través de Coralbound, usted reconoce que los Operadores/Proveedores de Servicios u otros huéspedes pueden tomar fotografías o videos durante su viaje.

Consentimiento de Uso: Usted otorga a Coralbound derechos mundiales, libres de regalías y no exclusivos para usar fotografías o videos en los que aparezca con fines de marketing, promocionales y publicitarios en todas las plataformas de medios, incluyendo, entre otros:

Marketing en sitios web y redes sociales
Folletos y materiales promocionales
Guías de viaje y contenido de destinos
Boletines informativos y marketing por correo electrónico

Derechos de Exclusión Voluntaria: Puede solicitar la eliminación de fotografías o videos específicos en los que aparezca poniéndose en contacto con nosotros en [email protected]. Haremos esfuerzos razonables para eliminar o reemplazar dicho contenido, aunque no se puede garantizar la eliminación inmediata debido a los cronogramas de impresión y al uso por parte de terceros.

Sin Compensación: No se proporcionará ninguna compensación por el uso de fotografías o videos en materiales de marketing.

11.9 Comunicaciones de Marketing y Consentimiento

Marketing por Correo Electrónico: Al crear una cuenta y realizar reservas a través de la Plataforma, usted consiente recibir comunicaciones de marketing de Coralbound, incluyendo:

Boletines informativos y contenido de inspiración de viajes
Ofertas especiales y precios promocionales
Anuncios de nuevos destinos y servicios
Consejos de viaje e información de seguridad

Opt-Out Rights: You may opt out of marketing communications at any time by:

Clicking unsubscribe links in emails
Updating your communication preferences in your account settings
Contacting us directly at [email protected]

Essential Communications: Opting out of marketing does not affect essential booking-related communications, including confirmation emails, booking changes, safety notices, or customer service correspondence.

11.10 Affiliate Program

Coralbound does not currently operate a customer loyalty program. Operator promotions that appear on a trip are the operator's offers, not a Coralbound points scheme.

Coralbound operates the Associates referral program. Commission, cookies, and payouts are in the . Those terms can change or the program can end.

12. Intellectual Property and Image Rights

12.1 Image Rights

Images displayed on the Platform are provided by respective Operators/Service Providers. Copyright and ownership of images remain with their original owners. Coralbound uses these images based on permission granted by Operators/Service Providers for the purpose of promoting their services.

12.2 Image Use Restrictions

您不得：

下载、复制或出于商业目的使用图片
将图片用于 Coralbound 平台以外的目的
移除或更改水印或版权归属

12.3 平台知识产权

除第三方拥有的图片外，所有平台内容，包括文本、设计、徽标和功能，均属于 Coralbound 所有，并受知识产权法保护。

数据库权利：Coralbound 汇编的定价数据、可用性信息、服务说明和预订数据构成了专有的数据库权利。严禁未经授权提取、复制或商业使用此汇编信息。

API 和数据使用：未经 Coralbound 的明确书面同意，禁止任何自动访问平台数据，包括但不限于抓取、爬取或 API 使用。

13. 免责声明

13.1 全面免责声明

无保证：Coralbound 不对以下内容作出任何明示、暗示或法定的保证、陈述或担保：

平台及其功能
预订系统和预订流程
运营商/服务提供商信息和描述
第三方提供的服务条款和条件
通过平台预订的服务质量、安全或交付
我们服务或平台的任何其他方面

13.2 Exclusion of All Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, we specifically disclaim all warranties including but not limited to:

Implied warranties of merchantability
Fitness for a particular purpose warranties
Non-infringement warranties
Accuracy or completeness of information
Uninterrupted or error-free platform operation
Security of data transmission or storage

13.3 Comprehensive Liability Exclusion

No Liability for Damages: In no event will Coralbound or its affiliated companies, directors, employees, agents, or contractors be liable for any cost, loss, damage, or injury whatsoever, including but not limited to:

Personal and Physical Damages:

Personal injury or death
Property damage or loss
Medical expenses or treatment costs
Punitive, direct, indirect, or consequential damages

Technical and Platform Issues:

Viruses or harmful components in platform software
Interruption, delay, or inability to use the Platform
Damage to computer equipment or other property
Data loss or corruption
System downtime or maintenance

Information and Content Issues:

Inaccurate, incomplete, unreliable, or misleading Operator/Service Provider information
Outdated pricing or availability information
Incorrect service descriptions or images
Translation errors or miscommunications

Third-Party Actions:

Any act or omission of Operators/Service Providers or their directors, officers, agents, employees, or contractors
All claims related to bookings or services provided by third parties
Equipment failures, safety incidents, or service quality issues
Cancellations, delays, or modifications by service providers

13.4 Itinerary and Service Flexibility

Sample Itineraries Only: Where itinerary and dive-area related information is provided by Operators/Service Providers, this should be considered as sample information only and is not binding on the Operator/Service Provider. Published itineraries, dive sites, routes, and activity schedules are indicative examples of planned services but do not constitute guaranteed commitments.

Operator Discretion: At all times, Operators/Service Providers may choose to:

Take different routes or visit alternative locations
Modify diving areas or activity sites
Adjust schedules and timing
Substitute planned activities with suitable alternatives
Change vessel mooring or departure locations

Reasons for Changes: Itinerary modifications may occur due to:

Weather conditions and sea state safety requirements
Specific customer requests or group preferences
Acts of God and natural disasters
Force majeure events beyond operator control
Government regulations or marine park restrictions
Equipment considerations or vessel maintenance needs
Safety assessments by crew or dive masters
Marine life protection requirements
Local authority directives or port restrictions

No Compensation for Changes: Reasonable itinerary modifications made for safety, weather, or operational reasons do not entitle customers to refunds, compensation, or alternative arrangements from either the Operator/Service Provider or Coralbound.

Safety Priority: All itinerary decisions prioritize the safety and wellbeing of guests, crew, and marine environments over adherence to published schedules.

13.5 Information Accuracy Limitations

Service Provider Information: Information displayed on the Platform (including service descriptions, images, videos, pricing, and availability) is based on information provided to Coralbound by Operators/Service Providers (the "Service Provider Information"). Coralbound does not guarantee that this information is reliable, accurate, up-to-date, complete, or free from errors.

Information Sources: While we make reasonable efforts to verify information accuracy, we rely on third parties for:

Service descriptions and itineraries
Vessel specifications and amenities
Pricing and availability data
Images and promotional materials
Safety certifications and standards

Dynamic Information: Travel information changes frequently, and we cannot guarantee real-time accuracy of:

Weather conditions and seasonal information
Service availability and capacity
Pricing and promotional offers
Operational schedules and itineraries
Safety standards or certifications

User Responsibility: You should verify critical information directly with Operators/Service Providers before travel, particularly regarding safety requirements, medical facilities, equipment standards, and current operational status.

14. Liability Limitations and Disclaimers

14.1 Nature of Booking Agreement

Direct Contract: Your booking constitutes a direct agreement between you and the Operator/Service Provider. Coralbound acts solely as a booking agent on behalf of the Operator/Service Provider, and therefore cannot be held liable if services do not match what was agreed in your booking. This includes situations where mismatches are due to:

Shortcomings or failures by Operators/Service Providers
Circumstances that are unforeseen or beyond our or the Operator's control
Force majeure events affecting service delivery
Operator amendments or modifications to services

14.2 Information Accuracy Limitations

Good Faith Information: All information on our Platform is provided in good faith and believed by us to be correct at the time of publication. However, we cannot be held liable for any inaccuracies due to:

Information provided to us by Operators/Service Providers
Changes made by Operators after initial publication
Third-party website information or content
Dynamic pricing or availability changes

Third-Party Website Disclaimer: We are not responsible and cannot be held liable for incorrect information published on websites other than our own Platform, including Operator websites, review sites, or other third-party platforms.

14.3 Exclusion of Liability for Third-Party Services

No Responsibility for Third-Party Actions: We are not responsible or liable for any losses, damages, or incidents you suffer, including but not limited to:

Travel-Related Losses:

Missed flights, connections, or transportation delays
Flight or transfer delays or cancellations
Lost baggage or personal belongings
Additional accommodation or meal costs due to delays

Personal Safety and Health:

Personal injuries sustained during any booked services
Property damage occurring during travel or activities
Wrongful death that may occur during liveaboard trips, diving activities, tours, or other services
Medical emergencies or health complications
Diving accidents including decompression sickness or equipment failures

Third-Party Actions:

Acts, omissions, negligence, or misconduct of Operators/Service Providers
Actions of other guests, crew members, or third parties
Equipment failures or mechanical issues with vessels, aircraft, or other equipment
Natural disasters, weather conditions, or environmental hazards

14.4 Operator Amendment Rights

Service Modifications: Operators/Service Providers may amend bookings when deemed necessary, in line with booking terms and applicable law. Coralbound cannot be held liable for:

Disputes between guests and Operators/Service Providers
Damages arising from service amendments or modifications
Compensation decisions made by Operators
Alternative arrangements offered by Operators

14.5 Maximum Liability Cap

Insurance Coverage Limitation: If, regardless of the provisions in this section, Coralbound is held responsible and/or liable for any costs incurred by you or your guests, our liability is strictly limited to:

Primary Limitation: The amount paid out under our professional liability insurance coverage, if applicable to the specific claim.

Secondary Limitation: If damages are not covered by our insurance, our liability is limited to the commission amount actually received by Coralbound for the specific service(s) that gave rise to the claim.

Commission Calculation: "Commission" for this cap means the amount Coralbound actually keeps on that booking: the boat commission rate applied to the booking total, minus what we pay an Associate on that booking if one applies. It is the difference between the trip price you paid through Coralbound and the amount Coralbound remits to the Operator.

No Additional Liability: Under no circumstances will Coralbound's total liability exceed these amounts, regardless of the nature or severity of the claim.

14.6 Exclusion of Consequential Damages

Coralbound shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, business, or revenue
Loss of enjoyment or vacation time
Emotional distress, mental anguish, or psychological trauma
Business interruption losses
Reputational damage
Loss of data or use of systems
Cost of substitute services or medical treatment
Future medical expenses or long-term care costs

14.7 Time Limitations and Notice Requirements

Claim Period: Any claims against Coralbound must be brought within one (1) year of the date the cause of action arose or when you knew or should have known of the circumstances giving rise to the claim.

Notice Requirement: You must provide written notice of any potential claims to Coralbound within 30 days of the incident or discovery of the issue giving rise to the claim.

14.8 Indemnification

User Indemnification: You agree to defend and indemnify Coralbound, its parent companies, affiliates and subsidiaries, and any of their officers, directors, employees, and agents from and against any and all claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

Your breach of these Terms of Use or documents referenced herein
Your violation of any law or the rights of third parties
Your use of the Platform
Your participation in booked services or activities
Your failure to comply with Operator/Service Provider requirements
Your provision of false or misleading information

Third-Party Claims: This indemnification includes but is not limited to claims arising from accidents, injuries, property damage, or other incidents occurring during your use of booked services.

14.9 Diving and Activity Risk Acknowledgment

Inherent Risk Warning: Coralbound cannot be held liable for and will not accept responsibility for personal injuries, property damage, or wrongful death that may occur during activities, including but not limited to:

Inherent risks associated with scuba diving, freediving, snorkeling
Any water-based or adventure activities offered by Operators/Service Providers
Acts or omissions by third parties, including Operators, crew, guides, or other participants
Equipment failures or environmental conditions
Marine life encounters or underwater hazards

Insurance Recommendation: Coralbound strongly recommends that you purchase a dive accident policy or ensure that scuba diving, freediving, snorkeling, or any activities offered by Service Providers are included in your comprehensive travel insurance.

Activity Participation: By booking activities through the Platform, you acknowledge understanding of and assumption of all inherent risks associated with adventure travel and water-based activities.

14.10 Customer Acknowledgment

By making a booking, you acknowledge and agree that:

You understand the inherent risks associated with travel, diving, and adventure activities
You are primarily contracting with Operators/Service Providers, not Coralbound
You have adequate travel and medical insurance coverage
You accept the liability limitations set forth in these Terms
You understand that Coralbound's role is limited to acting as booking agent on behalf of the Operator

15. Miscellaneous

15.1 Changes to Terms

We may amend these Terms and Conditions at any time. The most recent version will always apply from the date and time of publishing. Continued use of the Platform after changes constitutes acceptance of the new terms.

15.2 Severability

If any provision in these Terms and Conditions is deemed unlawful, void, or unenforceable, this will not alter the validity and enforceability of the remaining provisions. The invalid provision will be replaced by a valid provision that comes closest to the original intent.

15.3 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Coralbound regarding your use of the Platform.

15.4 Assignment of Rights and Obligations

Coralbound may assign its rights and obligations under these Terms and Conditions to third parties. You may not assign your rights or obligations without our prior written consent.

15.5 Waiver of Rights

If we do not enforce any part of these Terms and Conditions, this cannot be regarded as a waiver of the right to enforce them at a later time.

15.6 Review Rights

By submitting a review, you grant us full, transferable, and irrevocable rights to that review, including the use of your name for publication. We may use, translate, reproduce, reject, or remove reviews at our sole discretion.

15.7 Privacy Policy

For detailed information about how we handle your personal data, please see our .

15.8 Contact, Questions, Comments, or Suggestions

We are always happy to hear from you. If you have questions, comments, or suggestions about our Platform, services, or these Terms of Use, please reach out to us at:

General Inquiries: [email protected]
Booking Related Matters: [email protected]
Legal Matters & Opt-Out Requests: [email protected]
Business Address: PT Tur Tak Terkalahkan
Jl. Sunset Road No 89, Pertokoan Sunset Indah II, Kav 3, No 3B
80361 Kuta, Bali, Indonesia

We value your feedback and strive to continuously improve our services and user experience.

15.9 Regulatory Information

Business Identification Number (NIB): 2806230016874
Tourism Standard Certificate: 28062300168740001

End of Terms and Conditions

These Terms of Use are effective as of the date of last update shown above and supersede all previous versions. By continuing to use the Coralbound Platform after any modifications to these terms, you agree to be bound by the revised Terms of Use.