Coralbound Terms of Use

PT Tur Tak Terkalahkan

Last updated: August 13, 2025
Most recent version applies from date and time of publishing

Important: Please Read These Terms and Conditions Carefully

Language Precedence: These Terms of Use are originally written in English. While translations into other languages may be provided for convenience, the English version is the only legally binding version and shall prevail in the event of any conflict, discrepancy, or difference in interpretation between the English version and any translated version.

PT Tur Tak Terkalahkan ("Coralbound", "we", "us") domiciled at Jl. Sunset Road No 89, Pertokoan Sunset Indah II, Kav 3, No 3B, 80361 Kuta, Bali, Indonesia, operates a travel booking platform covering liveaboard diving, hotels, tours, and domestic flights through the website https://coralbound.com (the "Platform").

Service Availability: This Platform is available to international users only. Services are not available to Indonesian residents in accordance with company policy.

Definitions

"You" refers to the Platform user making a booking
"Liveaboard" refers to a diving cruise vessel including all facilities stated as included by the Operator
"Hotel" refers to accommodation available for booking through the Platform
"Tours" refers to tour packages, activities, and experiences offered through local DMC partners
"Domestic Flights" refers to flight services within Indonesia offered through licensed DMC partners
"Operator" refers to the liveaboard service provider offering trips through the Platform
"Service Provider" refers to hotels, local DMCs, airlines, or other tourism service providers
"Booking" refers to agreements between you and Operators/Service Providers regarding booked services
"Services" refers to booking services and facilities provided through the Platform
"Primary Booker" refers to the person who actually makes the reservation and is responsible for the group

1. General Terms

1.1 Acceptance of Terms

These Terms of Use are applicable to all offers, bookings, agreements, and other legal relations between you and Coralbound. By accessing our Platform, using our services, and/or making a Booking, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use the Platform or our services.

1.2 Legal Compliance

This Platform operates in accordance with applicable Indonesian law as the company's country of domicile and holds a Business Identification Number (NIB) with tourism standard certificates.

1.3 User Warranties and Legal Capacity

As a condition of using the Platform and making bookings, you warrant that:

• You are at least 18 years of age or have obtained parental/guardian consent
• You have the legal capacity to enter into binding contracts under your local law
• All information provided during booking is accurate and complete
• You are authorized to make bookings on behalf of any other persons included
• You will comply with all applicable laws and regulations during your travel
• You are not an Indonesian resident and are not accessing the Platform from within Indonesia

If you are under 18 years of age, your parent or legal guardian must complete the booking process and accept full responsibility for compliance with these terms.

2. Coralbound's Role

2.1 Intermediary Role

Coralbound acts solely as an intermediary between you and Operators/Service Providers. We do not operate liveaboard vessels, hotels, airlines, or provide tourism services directly. For tour services and domestic flights, we partner with licensed local Destination Management Companies (DMCs) who handle bookings with airlines and service providers.

Platform Usage: Coralbound does not charge you for the basic use of the Platform. Our revenue is derived from commissions and markups paid by or added to Service Provider rates.

No Endorsement: Coralbound does not endorse any of the Operators/Service Providers and makes no representations with respect to the affordability, quality, safety, or suitability of the Operators/Service Providers, their infrastructure, equipment, vessels, or their ability to deliver services.

Display Order: The order in which information, services, or Operators are displayed on the Platform does not constitute an endorsement of any particular Operator/Service Provider. Display order may be influenced by factors including availability, pricing, popularity, commission rates, or promotional considerations.

2.2 Direct Contract

Bookings made through the Platform will constitute a direct contract between you and the Operator/Service Provider in accordance with the terms and conditions set out in each respective Booking.

2.3 Limited Responsibility

For platform-specific service failures that are directly attributable to Coralbound's platform operations, our assistance is limited to the following specific actions:

Reasonable Assistance Defined:

• Communication facilitation: Forwarding messages between customers and Operators/Service Providers
• Documentation provision: Providing booking confirmations, payment receipts, and transaction records
• Technical troubleshooting: Assisting with platform access issues or booking system problems
• Information clarification: Explaining booking terms, cancellation policies, or platform procedures
• Escalation support: Notifying Operators/Service Providers of urgent customer issues

Assistance Limitations:

• We do not provide legal advice or representation
• We cannot force Operators/Service Providers to modify their policies
• We do not arrange alternative travel accommodations
• We do not provide emergency travel assistance or concierge services
• We cannot override Operator decisions regarding refunds or service delivery

Compensation for Platform Failures: Our financial compensation is strictly limited to costs directly related to documented Coralbound platform failures, including:

Platform-Specific Issues Only:

• Booking processing errors caused by platform malfunction
• Incorrect payment processing due to platform system failures
• Data loss or corruption of confirmed booking information
• Bank transfer costs caused by platform processing errors

Compensation Limitations:

• Compensation is limited to actual documented costs directly caused by platform failures
• Maximum compensation shall not exceed the commission/markup received by Coralbound for the affected booking
• Compensation does not include consequential damages, lost opportunities, or indirect costs
• All compensation claims must be submitted in writing within 30 days of the platform failure

Excluded Responsibilities: Service failures, delays, cancellations, or issues caused by Operators/Service Providers remain entirely their responsibility and are not covered by Coralbound's limited assistance or compensation policy.

2.4 Group Booking Responsibility

When multiple persons are included in a single booking, the person who actually makes the reservation ("Primary Booker") constitutes the contracting party with the Operator/Service Provider. The Primary Booker accepts full responsibility for:

• Making all payments for all members of the group
• Communicating all terms and conditions to group members
• Ensuring all group members comply with Operator/Service Provider requirements
• Managing any changes, cancellations, or issues affecting the entire group
• Providing accurate information for all group members
• Being the sole authorized person to request booking modifications or changes

All group members must individually acknowledge and agree to the applicable terms and conditions. Coralbound is not responsible for disputes between group members regarding payment allocation, participation, or individual circumstances affecting the booking.

Large Group Benefits: Larger groups may be eligible for special charter arrangements, half-charter options, or preferential group rates. Groups of 8 or more persons should contact us directly at booking@coralbound.com for customized pricing and arrangements.

Booking Modifications: Only the Primary Booker may request changes to confirmed bookings. While Coralbound will assist in communicating change requests to Operators/Service Providers, all modifications are subject to Operator/Service Provider approval and their change/cancellation policies. Change fees, cancellation charges, and availability restrictions are determined by the Operator/Service Provider, not Coralbound.

2.5 Booking Availability and Confirmation Process

Non-Live Availability: Bookings made through the Coralbound Platform are subject to availability of requested services by Operators/Service Providers. The availability displayed on the Platform is not live in real-time, therefore confirmation from the Operator/Service Provider will be required once a booking is made.

Confirmation Timeline: Booking confirmation may take 24 to 48 hours. Bookings are only confirmed once a confirmation email including a confirmation invoice or voucher has been sent to you and required deposit payment has been received.

Related Travel Arrangements: Coralbound strongly advises you to make other related travel arrangements, including but not limited to flight bookings, only after your booking is confirmed by the Operator/Service Provider.

Temporary Hold System: When a reservation is made on the Platform, it may be initially placed under a temporary hold. The duration of this hold varies based on specific terms and conditions of each Operator/Service Provider. The hold may be removed at the discretion of Coralbound agents and/or in accordance with the Operator's terms, particularly if deposit payment is not received on time.

Additional Information Requirements: In some cases, additional information is required to complete bookings, including but not limited to:

• Passport copies
• Evidence of travel insurance
• Health certificates or medical clearances
• Diving certification documentation
• Emergency contact information

Information Deadline: You are required to provide this information as detailed as possible within 12 hours of making the booking for all guests covered under the booking, and/or as required by the Operator/Service Provider.

Cancellation for Missing Information: Coralbound and/or the Operator/Service Provider hold the right to cancel bookings if required information is not provided by you or is provided too late.

3. Client Responsibilities and Requirements

3.1 Guest Standards and Requirements Responsibility

By making a Booking, you agree to be responsible for reviewing and ensuring compliance with all standards and requirements set by the Operator/Service Provider, and ensuring that all guests adhere to these requirements. Requirements differ per Operator and per service type, but may include:

For Diving Services:

• Minimum diving experience and certification requirements
• Specific certification levels (e.g., Advanced Open Water, Nitrox, etc.)
• Logged dive minimums and recent diving activity
• Medical fitness and health requirements
• Diving insurance coverage requirements

For All Services:

• Age restrictions and physical fitness requirements
• Health and disability accommodation needs
• Personal information required by Operators
• Mandatory forms including medical statements, liability releases, and assumption of risk agreements
• Passport, visa, and travel documentation requirements
• Travel insurance coverage

Special Accommodation: If any guest has physical or mental illness, disability, dietary restrictions, or other conditions requiring special arrangements, you must notify us as soon as possible after booking completion so we can discuss with the Operator whether and how they can accommodate these needs.

3.2 Arrival and Transportation Responsibility

You are responsible for ensuring all guests arrive at the designated departure location (port, airport, hotel, or meeting point) at the date and time specified in your Booking confirmation.

Late Arrival Consequences: If any guest fails to reach the departure location by the scheduled time, you will be responsible for all associated costs, including but not limited to:

• Catching up with liveaboards or tours if locally possible to arrange
• Additional accommodation costs for missed connections
• Alternative transportation arrangements
• Rebooking fees for missed flights or services
• Any unused portions of the original booking

Travel Assistance Limitation: Upon request, we can provide suggestions for airlines, hotels, and transfer options, but we hold no affiliation with these companies and cannot be held accountable for their services. We cannot provide assistance with passport, visa, or health requirements set by any country or Operator.

3.3 Compliance with Operator Rules and Requirements

You are responsible for ensuring all guests adhere to rules and requirements imposed by Operators/Service Providers, including:

Onboard Rules: All vessel rules, safety regulations, and operational procedures Activity Requirements: Diving safety protocols, equipment usage, and participation guidelines Behavioral Standards: Respectful conduct toward crew, guides, and other guests Environmental Policies: Marine conservation rules and local environmental regulations

Operator Authority: If any guest fails to comply with Operator rules or requirements, the Operator (or vessel captain) has the absolute right to:

• Deny boarding or entry to accommodations
• Exclude guests from diving activities or other services
• Remove guests from vessels or accommodations
• Terminate services without refund

No Platform Liability: Coralbound is not responsible for Operator decisions regarding guest compliance or service termination due to rule violations.

4. Diving Requirements and Safety

4.1 Mandatory Insurance

IMPORTANT: Diving destinations served by Coralbound require adequate diving insurance for all scuba diving activities. You are legally responsible for obtaining coverage including diving accidents, hyperbaric chamber treatments, and emergency evacuation. Hyperbaric chamber availability varies by destination and may be limited or unavailable in remote locations.

4.2 Certification and Medical Requirements

For diving services, you are responsible for meeting the minimum requirements set by Operators, including:

• Valid diving certification from recognized organizations (PADI, SSI, NAUI, etc.)
• Minimum diving experience appropriate to trip level
• Completed and signed diving medical statement form
• Medical clearance letter from physician (if required based on medical conditions)
• Signed liability release forms

Medical Statement Procedures:

• All divers must complete standard diving medical statement forms
• If any medical conditions are answered "YES", medical consultation with a physician is required
• Physician must either sign the medical statement after consultation OR provide separate fitness-to-dive medical clearance
• Medical documentation must be submitted to Operators before diving activities commence

For Domestic Flights: Flight bookings are subject to airline terms and conditions. You are responsible for:

• Arriving at the airport with sufficient time before departure (typically 2-3 hours for domestic flights)
• Carrying valid photo identification as required by aviation authorities
• Complying with airline baggage restrictions and policies
• Understanding that flight schedules may change due to operational requirements

For hotel and tour services, specific requirements will be communicated by respective Service Providers.

4.3 Risk Disclosure

Diving and adventure activities involve inherent risks. Travel advisories note that diving operations in remote destinations may have limited safety oversight and emergency medical facilities are often restricted, particularly at remote locations. Coralbound accepts no liability for safety standards, inspection frequency, staff certification levels, or emergency response capabilities at any destination.

4.4 Travel Document and Entry Requirements Responsibility

You are solely responsible for ensuring that you meet all foreign entry requirements for your travel destinations and that your travel documents are in order, including:

• Valid passport with minimum 6 months validity from travel date
• Required visas for all countries of travel and transit
• International diving certifications and documentation
• Health certificates or vaccinations as required by destination countries
• Travel insurance documentation meeting destination requirements

Coralbound provides general travel information for guidance only. Entry requirements can change without notice, and you must verify current requirements with relevant embassies or consulates. Failure to possess proper documentation resulting in denied entry, missed services, or additional costs remains your sole responsibility.

4.5 Medical Fitness Disclosure Requirements

For Diving Activities: You must notify us and the Operator within 12 hours of booking if you:

• Have medical conditions requiring physician evaluation for diving
• Take medications that could affect diving ability
• Have history of ear, lung, heart, or other diving-relevant conditions
• Have previous diving accident or decompression experience

For All Activities: You must disclose any medical conditions, physical limitations, dietary requirements, or other special needs that could affect your safety or participation in booked services. Failure to disclose relevant medical information may result in:

• Denial of participation in activities
• Forfeiture of payments for unused services
• Additional medical or evacuation costs at your expense

4.6 Age Restrictions for Activities

Different activities may have specific age requirements set by Operators:

• Diving Activities: Minimum age requirements vary by certification level and operator policy (typically 10-16 years minimum)
• Liveaboard Trips: Many operators require minimum age of 12-16 years due to safety and operational considerations
• Advanced Diving: Deep diving, night diving, and technical diving may have higher age requirements

Age restrictions are determined by individual Operators and must be verified before booking. Proof of age may be required at check-in. Operators reserve the right to refuse participation if age requirements are not met, and no refunds will be provided for age-related exclusions that were clearly stated in booking terms.

4.7 Travel Insurance Recommendations

HIGHLY RECOMMENDED: Coralbound strongly recommends that all travelers purchase comprehensive travel insurance that includes:

• Trip cancellation and interruption coverage for medical emergencies, family emergencies, or unexpected personal circumstances
• Medical coverage including emergency medical treatment and evacuation
• Diving-specific coverage for decompression chamber treatment and diving accidents
• Natural disaster and weather-related coverage including volcanic activity, severe weather, and force majeure events
• Visa denial coverage if applicable to your travel plans

Special Circumstances: Travel insurance is particularly important for coverage of situations that may arise after booking, including:

• Pregnancy complications or medical condition developments
• Family emergencies requiring trip cancellation
• Visa denials or passport issues
• Natural disasters affecting travel destinations
• Volcanic activity or severe weather disruptions

Platform Limitation: While Coralbound will provide reasonable assistance and help mediate with Operators/Service Providers regarding coverage situations, your primary contract remains with the Operator/Service Provider. Travel insurance provides important financial protection that Coralbound cannot offer.

Force Majeure Events: Natural disasters, volcanic activity, severe weather, and other force majeure events are typically covered by comprehensive travel insurance but may not be covered under standard Operator cancellation policies.

4.8 Insurance Documentation and Requirements

Mandatory Insurance Documentation: You must provide complete insurance details to Operators before service commencement, including:

• Insurance provider name and 24-hour contact information
• Policy number and coverage effective dates
• Coverage limits for medical, evacuation, and diving-specific incidents
• Emergency contact procedures for claims and authorization

Diving Insurance Specifics: Diving insurance must include coverage for:

• Decompression chamber treatment (minimum USD 100,000 recommended)
• Emergency medical evacuation from remote locations
• Diving accident medical treatment and hospitalization
• Medical repatriation to home country if required

Verification Requirements: Insurance documentation must be provided at check-in and may be verified with insurance providers. Operators may refuse service if adequate insurance cannot be confirmed. Self-insurance declarations are not acceptable for high-risk activities.

Coverage Recommendations: For remote destinations, we recommend minimum coverage of USD 250,000 for medical expenses and USD 1,000,000 for emergency evacuation.

5. Payment Processing

5.1 Payment Methods and Deposit Requirements

Deposit Payment: A deposit payment is due on the date of booking confirmation. The deposit amount varies by Operator/Service Provider and will be clearly stated during the booking process. Full payment may be required for:

• Last-minute bookings (typically within 30-60 days of departure)
• Operators requiring full payment at time of booking
• Certain promotional rates or special offers

Payment Completion: The remaining balance is due according to the payment schedule specified by the Operator/Service Provider, typically 30-90 days before departure. Until full payment is received, the Operator can cancel your booking, or we may cancel the booking on behalf of the Operator.

Available Payment Methods: Payments may be made via:

• International wire transfer (USD)
• Local wire transfer in Indonesian Rupiah (IDR) via services like Wise, Revolut, or other international money transfer services
• Credit card (all major cards) through Xendit or Stripe payment processors (processed in Indonesian Rupiah - IDR)
• Other online payment methods as available

Credit Card Payment Processing: Credit card payments through Xendit or Stripe are processed in Indonesian Rupiah (IDR). While prices may be quoted to you in your local currency for convenience, the actual payment will be processed in IDR and converted by your credit card provider or bank. Additional currency conversion fees may apply and will be charged by your financial institution, not by Coralbound.

Local Wire Transfer Option: Customers may also send local wire transfers in Indonesian Rupiah (IDR) using international money transfer services such as Wise, Revolut, or similar platforms. This option may offer more favorable exchange rates compared to credit card currency conversion. Transfer fees charged by these services are the customer's responsibility.

Payment Processing Costs: We reserve the right to charge costs incurred for payments that are not performed correctly, including credit card chargebacks, failed bank transfers, or payment disputes. We rely on partner banks and payment service providers for processing services and cannot be held responsible for their performance or availability.

5.2 Payment Confirmation and Documentation

Payment Confirmation: After payment is received, we will send a booking voucher to the email address you provided. This voucher serves as:

• Proof of your confirmed booking
• Invoice for your records
• Required documentation for check-in

Documentation Requirements: Please bring a copy (digital or physical) of your booking voucher when checking in for services and retain a copy for future reference.

5.3 Currency and Pricing

Payment Currency:

• International wire transfers: Payable in USD (US Dollar)
• Local wire transfers: Payable in Indonesian Rupiah (IDR) via services like Wise, Revolut, or similar platforms
• Credit card payments: Processed in Indonesian Rupiah (IDR) through payment processors, regardless of currency displayed during booking

Base Currency Display: All rates are primarily displayed in USD (US Dollar), though credit card payments will be processed in IDR.

Credit Card Currency Processing: When paying by credit card through Xendit or Stripe:

• Payment is processed in Indonesian Rupiah (IDR)
• Prices may be quoted in your local currency for reference
• Your credit card company or bank will handle currency conversion from IDR
• Conversion rates and fees are determined by your financial institution
• Coralbound receives payment in IDR regardless of your display currency

Currency Conversion Disclaimer: Currency conversion rates displayed on the Platform are for informational purposes only and should not be relied upon as accurate or real-time. For credit card payments, actual exchange rates applied to your transaction are determined by your payment provider when converting from IDR to your billing currency.

No Platform Currency Fees: Coralbound does not charge currency conversion fees. However, your credit card company or bank may charge conversion fees when processing IDR transactions.

Refund Currency:

• International wire transfer refunds will be made in USD
• Local wire transfer refunds will be made in IDR
• Credit card refunds will be processed in IDR and converted by your card provider

5.4 Pricing Inclusions and Additional Charges

Service Pricing Structure: Unless otherwise indicated in the Operator/Service Provider terms, all rates and prices listed on the Platform include the cost of the base service. Mandatory surcharges, taxes, and levies may be excluded from listed prices unless specifically indicated otherwise.

Excluded Surcharges: Unless indicated otherwise, mandatory surcharges are typically not included in Platform pricing, including but not limited to:

• Marine park entrance fees and conservation charges
• Boat dive surcharges and special dive supplements
• Night dive fees and specialty diving charges
• Dive equipment beyond basic gear (tanks, weights, weight belts typically included)
• Government taxes and departure fees
• Fuel surcharges for remote locations

Surcharge Disclosure: Taxes, levies, and surcharges ("Surcharges"), if applicable, are indicated on the Platform during the checkout process for informational purposes.

Post-Booking Surcharge Changes: These surcharges may be subject to change after booking completion based on changes in local conditions beyond Coralbound's control, including:

• Government regulation changes
• Marine park fee adjustments
• Environmental levy modifications
• Currency fluctuation impacts
• Fuel cost variations

No Cancellation Rights for Surcharge Changes: A change in surcharges does not give you the right to cancel a booking or claim a refund from Coralbound or the Operator/Service Provider.

5.5 Promotional Codes and Discounts

Promo Code Availability: Promotional codes may be applicable to qualifying services on the Coralbound Platform. Instructions on how to redeem promotional codes and the specific terms related to each code may vary and will be set out in applicable terms.

Modification Rights: We reserve the right to modify or cancel promotional codes at any time without prior notice.

Operator Confirmation Required: Any promotional discount applied must be confirmed by the Operator/Service Provider. Operators have final authority over honoring promotional pricing.

Special Offers: Periodically, Coralbound may introduce special offers related to services available on the Platform, each governed by distinct payment and cancellation terms. Customers are advised to carefully review and fully understand the terms and conditions presented during the booking process.

Promotion Variations: Promotion details vary for each promotion. The terms of promotions are determined by the Operator and may differ from the Operators' normal terms and conditions.

Retroactive Restrictions: Current promotions may not be applied to previously confirmed bookings.

Coralbound vs. Operator Promotions: Some promotional codes are issued directly by Coralbound (funded from our commission/markup), while others may be issued by Operators/Service Providers. The source and terms will be clearly indicated for each promotion.

5.6 Foreign Exchange Regulations

International wire transfers are subject to Indonesian foreign exchange regulations. Transactions may require additional documentation above regulatory thresholds. Currency conversion rates and intermediary bank fees will be disclosed before transaction completion.

5.7 Fee Disclosures

All fees will be disclosed including merchant discount rates, third-party processor fees (Xendit, Stripe), foreign exchange conversion costs, correspondent bank charges, and settlement timing.

5.8 Currency Conversion and Exchange Rate Disclaimers

Currency conversion rates displayed on the Platform are for informational purposes only and should not be relied upon as accurate or real-time. Actual exchange rates applied to your transaction may vary and are determined at the time of payment processing.

Important Disclaimers:

• Exchange rates fluctuate continuously and may change between booking and payment
• Bank or payment processor exchange rates may differ from rates displayed
• Additional currency conversion fees may apply through your financial institution
• Refunds will be processed at the exchange rate applicable at the time of refund, not original booking

For international transactions, we strongly recommend confirming final amounts in your local currency with your bank or payment provider before completing payment.

5.9 Pricing Errors and Manifest Errors

While we strive for accuracy, pricing or other errors may occasionally occur on the Platform. We reserve the right to correct manifest errors, including but not limited to:

• Obviously incorrect pricing (e.g., $1 for a week-long liveaboard)
• Typographical errors in service descriptions
• Incorrect availability information
• System-generated pricing errors

If a manifest error is discovered after booking confirmation, we will:

• Contact you immediately to explain the error
• Offer you the correct pricing or cancel the booking with full refund
• Not be obligated to honor manifestly incorrect pricing

Coralbound is not liable for any losses or damages resulting from pricing corrections or booking cancellations due to manifest errors.

6. Cancellation and Refunds

6.1 Booking Amendments

Amendment Approval: Any modifications to confirmed bookings are subject to Operator/Service Provider approval and their specific terms and conditions. The option to modify a confirmed booking is not guaranteed.

Amendment Request Process: You are required to contact us in writing via email at booking@coralbound.com, including details of the amendments you require. We will then communicate your request to the relevant Operator/Service Provider.

Operator Authority: Any changes or modifications to bookings must be mutually agreed upon and accepted by the Operator/Service Provider, contingent upon availability. Ultimately it is the Operator/Service Provider that determines:

• Whether any amendment can be made
• If amendment fees are applicable and their amounts
• Whether amendments can be made free of charge
• Alternative options if requested changes are unavailable

Amendment Limitations: Amendment requests are subject to:

• Service availability at requested new dates
• Operator policy restrictions
• Seasonal limitations and peak period restrictions
• Price differences for alternative arrangements
• Time restrictions (some operators require advance notice)

No Platform Control: Coralbound facilitates amendment requests but cannot guarantee acceptance or override Operator/Service Provider policies regarding modifications.

6.2 Cancellation Policies

Service Provider Control: Each Operator/Service Provider sets their own cancellation and amendment policies, and therefore different policies may apply to services booked through the Platform. By making a booking, you agree to the specific cancellation policy of the relevant Operator/Service Provider.

Policy Review Requirement: We strongly encourage you to carefully review the Operator/Service Provider's terms, including but not limited to their cancellation policy, before completing your booking.

Refund Processing: To process any refund, Coralbound requires confirmation from the Operator/Service Provider to proceed with such refund. We cannot process refunds without operator authorization.

No-Show Policy: A no-show for any booked trip, course, accommodation, flight, or activity is treated the same as a cancellation made on the day of service. No refunds apply for no-show situations unless specifically covered under the Operator's force majeure policy.

Operator Decision Authority: It is ultimately up to the Operators/Service Providers, which are independent businesses from Coralbound, to make their own decisions on offering refunds or rescheduling options outside of their standard terms and conditions, including but not limited to:

• Supplier cancellations
• Force majeure events
• Weather-related disruptions
• Equipment failures or safety issues
• Government regulation changes
• Health and safety emergencies

Communication Requirements: To avoid misunderstandings and ensure proper documentation, we require all amendment and cancellation requests to be made via email to booking@coralbound.com. Requests made through other channels may experience delays or may not be processed.

Platform Role: Coralbound acts as facilitator for amendments and cancellations but cannot override Operator policies, guarantee specific outcomes, or authorize refunds without operator consent.

6.3 Service-Specific Cancellation Terms

Flight-Specific Amendment and Cancellation Terms:

• Domestic flights are subject to airline cancellation policies which may be more restrictive than other services
• Many domestic flight tickets are non-refundable or carry high cancellation fees
• Schedule changes by airlines may allow rebooking but typically do not permit full refunds
• Name changes on flight bookings may incur additional airline fees or may not be permitted
• Date changes subject to availability and fare difference payments

Liveaboard-Specific Terms:

• Liveaboard amendments typically require longer advance notice (30-90 days)
• Peak season changes may be subject to availability limitations
• Cabin category changes subject to availability and price differences

Hotel and Tour Amendment Terms:

• Seasonal restrictions may apply to date changes
• Group size changes may affect pricing and availability
• Service modifications subject to operator capabilities and additional costs

6.4 Administration Fee

In case of refund (partial or full), Coralbound reserves the right to apply a 5% administration fee on the total invoice amount to cover credit card processing fees, payment processor charges (Xendit, Stripe), and bank transfer costs incurred, in addition to the cancellation policy stated by the Operator/Service Provider.

6.5 Force Majeure and Special Circumstances

Operator Cancellation Rights: Operators and Service Providers reserve the right to cancel bookings or suggest providing services at alternative dates when conditions make it unsafe or impractical to provide services at the date(s) specified in the booking confirmation.

Covered Circumstances: Force majeure events include but are not limited to:

• Weather conditions: Poor weather, storms, extreme wind, dangerous sea conditions
• Natural disasters: Volcanic eruptions, earthquakes, tsunamis, floods, landslides, fires
• Severe weather events: Tornadoes, hurricanes, cyclones, monsoons
• Acts of God: Natural phenomena beyond human control
• Political and social events: Acts of war, terrorism, riots, civil unrest, political instability
• Health emergencies: Pandemics, epidemics, disease outbreaks, quarantine requirements
• Government actions: Emergency declarations, travel restrictions, border closures, lockdowns resulting from health emergencies
• Infrastructure failures: Port closures, airport shutdowns, transportation disruptions
• Marine conditions: Dangerous currents, marine life threats, water quality issues

Operator Decision Authority: Service Providers are independent businesses from Coralbound and have the right and responsibility to make their own decisions regarding:

• Offering refunds for force majeure cancellations
• Providing rescheduling options when cancellations are necessary
• Determining what constitutes unsafe or impractical conditions
• Alternative arrangements or compensation for disrupted services

Refund Limitations: If a refund applies in relation to a canceled booking due to force majeure, the amounts to be paid or reimbursed by Coralbound shall be limited to the actual amounts paid by you to Coralbound in relation to the canceled booking. We will only refund what we actually received for the specific canceled service.

Excluded Costs: Coralbound shall not be held responsible for indirect or ancillary costs including but not limited to:

• Airfare and flight costs (whether already purchased or additional rebooking fees)
• Hotel accommodation costs outside the canceled booking
• Ground transportation and transfer costs
• Travel insurance premiums
• Lost wages or vacation time
• Additional meal and accommodation costs due to delays
• Alternative arrangement costs made independently
• Opportunity costs or other consequential expenses

Travel Insurance Recommendation: Coralbound strongly recommends purchasing comprehensive private travel insurance that covers trip cancellation, interruption, and additional expenses due to force majeure events. Travel insurance can provide protection for costs that are specifically excluded from operator and platform refund policies.

6.6 Late Arrival and No-Show Policy

If you are delayed in transit and fail to reach your liveaboard, hotel, tour location, or flight departure by the scheduled time, you are responsible for all costs associated with:

• Continuing your trip or making alternative arrangements
• Additional transportation to rejoin your scheduled services
• Any unused portions of your booking that cannot be recovered
• Rebooking fees for alternative services

Critical for Liveaboards: Due to the nature of liveaboard operations with fixed departure schedules and remote locations, passengers who miss departure times may not be able to join the trip. No refunds will be provided for missed liveaboard departures unless covered under force majeure provisions.

Critical for Flights: Airlines operate on strict departure schedules. Passengers who miss check-in deadlines or arrive late at the gate will not be permitted to board. No refunds will be provided for missed flights due to late arrival, and rebooking will be subject to airline policies and fees.

Operators and Service Providers are not obligated to modify schedules, provide refunds, or arrange alternative services for late arrivals unless specifically agreed in writing at time of booking.

6.7 Service Substitution Rights

Operators and Service Providers reserve the right to substitute vessels, accommodations, tour components, or flights with alternatives of similar or higher standard when necessary due to:

• Technical or safety issues with originally scheduled equipment
• Weather or environmental conditions
• Regulatory or operational requirements
• Force majeure events

For Liveaboards: Operators may substitute the scheduled vessel with another vessel offering similar standards, amenities, and itinerary, provided that safety and comfort levels are maintained. Route modifications may be necessary for safety or regulatory compliance.

For Flights: Airlines may substitute aircraft types, change departure times, or modify routes due to operational requirements. While airlines will attempt to maintain similar departure times and routing, passengers must accept schedule changes within reasonable limits.

Significant downgrades in accommodation standard, major itinerary changes, or substantial flight schedule modifications (more than 4 hours) will entitle you to compensation or alternative arrangements as determined by the Operator's or airline's terms. Minor substitutions for equivalent or superior services do not constitute grounds for refunds or compensation.

7. Third-Party Distribution Channels

7.1 Third-Party Booking Compliance

Services available on the Coralbound Platform may also be made available for booking via third-party distribution channels. When bookings are made through such channels, you are expected to comply with both these Terms and Conditions and the terms and conditions of the third-party distribution channel where the booking was performed, as applicable.

Dual Compliance: Both sets of terms apply simultaneously, and the more restrictive terms will govern in case of conflicts.

8. Personal Data Protection

8.1 Data Protection Compliance

We are committed to protecting your personal data in accordance with applicable data protection laws in your jurisdiction. We will respond to access, rectification, and restriction requests in a timely manner.

8.2 Data Subject Rights

You have the right to:

• Information about data processing
• Access to personal data
• Rectification of errors
• Erasure/deletion (where applicable)
• Withdrawal of consent
• Object to automated decision-making
• Restrict processing
• Data portability (where applicable)

8.3 Data Breach Notification

We will notify you promptly if a data breach occurs affecting your personal information, in accordance with applicable legal requirements.

9. Complaints and Dispute Resolution

9.1 Service-Related Complaints

Direct Communication with Operators: If you or any guest have questions or complaints regarding any aspect of liveaboard trips, diving services, hotels, tours, or flights, please contact the Operator/Service Provider directly as soon as possible. The longer you wait to file complaints, the more difficult it will be for the Operator to resolve the issue.

Operator Responsibility: As outlined in these Terms of Use, the Operator/Service Provider, not Coralbound, is responsible for delivering services correctly. However, if you cannot resolve matters directly with the Operator, please contact us and we will review how we can assist.

Complaint Forwarding: If you file complaints about services provided by Operators/Service Providers directly with us, we will forward your complaint to the relevant Operator without undue delay. This also applies to other messages that should ultimately reach the Operator, including:

• Travel difficulties or delays
• Service modification requests
• Emergency communications
• Special assistance needs during services

9.2 Platform-Related Complaints

Coralbound Service Issues: If your complaint concerns services provided directly by Coralbound, please submit complaints through our official channels:

• Website functionality issues
• Payment processing problems
• Booking process difficulties
• Platform customer service concerns
• Data privacy matters

Contact Methods: Platform-related complaints should be submitted via:

• Contact form on our website
• Email to info@coralbound.com
• Written correspondence to our business address

9.3 Complaint Resolution Process

Response Timeline: We aim to acknowledge complaints within 48 hours and provide initial responses within 5 business days.

Documentation: Please provide relevant documentation with complaints, including:

• Booking confirmation numbers
• Correspondence with Operators (if applicable)
• Photos or evidence supporting the complaint
• Specific details about the issue and desired resolution

Resolution Assistance: For Operator-related complaints, our role is limited to:

• Facilitating communication between you and the Operator
• Providing booking documentation as needed
• Offering guidance on appropriate channels for resolution
• Escalating serious safety or service issues to Operators when appropriate

Platform Issue Resolution: For Coralbound-related complaints, we will investigate and work toward appropriate resolution within our control and responsibility.

10. Jurisdiction and Dispute Resolution

10.1 Governing Law

This agreement is governed by Indonesian law as the company's country of domicile. For international users, disputes may be resolved through arbitration or alternative dispute resolution mechanisms.

10.2 Dispute Resolution

Disputes will be resolved through good faith negotiation. If resolution cannot be achieved, disputes may be submitted to binding arbitration under internationally recognized arbitration rules.

10.3 Limitation Period

Claims must be brought within two years of the date the cause of action arose, unless otherwise specified by applicable law.

11. Platform Use and Prohibited Activities

11.1 Platform Availability and Technical Issues

Service Availability: While we strive to maintain continuous Platform availability, we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or server issues
• Internet connectivity problems
• Force majeure events
• Security-related shutdowns

No Liability for Downtime: Coralbound is not liable for any losses, damages, or missed booking opportunities resulting from Platform unavailability, technical issues, or maintenance downtime. We recommend completing time-sensitive bookings well in advance of departure dates.

System Maintenance: We may perform maintenance during periods that may affect Platform accessibility. Where possible, we will provide advance notice of planned maintenance.

11.2 Account Management and Termination Rights

Account Suspension/Termination: Coralbound reserves the right to suspend or terminate user accounts at our sole discretion for:

• Violation of these Terms and Conditions
• Fraudulent activity or payment disputes
• Abusive behavior toward staff or other users
• Multiple booking cancellations or no-shows affecting operators
• Suspected illegal activity
• Providing false or misleading information

Effect of Termination: Upon account termination, you will lose access to the Platform and any pending bookings may be cancelled. Confirmed bookings with Operators may continue to be governed by the Operator's terms, but platform support will be limited.

Data Retention: Following account termination, we may retain certain information as required by law or for legitimate business purposes.

11.3 Official Communications

Communication Channels: Official communications from Coralbound will be sent to the email address associated with your account. You are responsible for maintaining a current email address and monitoring communications.

Deemed Receipt: Communications are considered received:

• Email: 24 hours after sending
• Platform notifications: Immediately upon posting
• SMS (if applicable): Immediately upon sending

Important Notices: Critical booking information, changes, or cancellations will be communicated via email. You must check your email regularly, including spam folders.

11.4 Third-Party Links and External Content

External Links Disclaimer: The Platform may contain links to third-party websites, social media pages, operator websites, or other external content. These links are provided for convenience only.

No Endorsement: Coralbound does not endorse, control, or assume responsibility for:

• Content, products, or services offered by third-party websites
• Privacy policies or data practices of external sites
• Accuracy of information on linked websites
• Business practices of linked organizations

Use at Your Own Risk: You access third-party links at your own risk. We recommend reviewing the terms and privacy policies of any external websites you visit.

11.5 Permitted Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms and Conditions. The Platform is intended for legitimate travel service bookings for personal, non-commercial use only, unless you have obtained explicit written authorization from Coralbound for commercial use (such as through our agent or affiliate programs).

11.6 Prohibited Activities

You are prohibited from using the Platform for:

Commercial and Competitive Restrictions:

• Any purpose other than personal, non-commercial use (unless authorized in writing)
• Competitive use of information or services
• Commercial resale of bookings or services without authorization
• Speculative bookings made without genuine intent to travel
• False or fraudulent reservations of any kind

Content and Information Restrictions:

• Copying, posting, displaying, downloading, or reproducing any Platform content
• Re-selling, scraping, or deep-linking any information, content, services, products, images, or software
• Using Platform content without explicit reference to Coralbound
• Extracting data for commercial or competitive purposes

General Prohibited Activities:

• Illegal activities or activities violating applicable law
• Submitting content containing defamation, libel, or false information
• Attempting to advertise services through posting comments or reviews
• Disrupting or damaging Platform functionality
• Impersonating any person or entity
• Uploading or transmitting viruses, malware, or harmful code
• Violating intellectual property rights of any party

Enforcement: Violation of these restrictions may result in immediate account termination and legal action for damages.

11.7 Reviews and Comments

Reviews and comments must:

• Be based on genuine personal experience
• Be free from defamation or inappropriate content
• Not contain false or misleading information
• Respect others' privacy rights

Review Platform: Coralbound provides the opportunity for customers to comment on all aspects of services and may post such reviews on the Platform at its sole discretion. We reserve the right to:

• Moderate, edit, or remove reviews that violate our guidelines
• Verify the authenticity of reviews and remove suspected fake reviews
• Display reviews in any order or format we determine appropriate
• Use reviews for marketing and promotional purposes

Review Guidelines: Reviews should focus on actual service experiences and avoid:

• Personal attacks on individuals
• Discriminatory or offensive language
• Promotional content or advertising
• Information that could compromise safety or security

Coralbound reserves the right to remove content that violates these provisions.

11.8 Photography and Image Rights

Marketing Usage: By participating in services booked through Coralbound, you acknowledge that photographs or videos may be taken by Operators/Service Providers or other guests during your trip.

Consent to Use: You grant Coralbound worldwide, royalty-free, non-exclusive rights to use photographs or videos in which you appear for marketing, promotional, and advertising purposes across all media platforms, including but not limited to:

• Website and social media marketing
• Brochures and promotional materials
• Travel guides and destination content
• Newsletter and email marketing

Opt-Out Rights: You may request removal of specific photographs or videos featuring you by contacting us at legal@coralbound.com. We will make reasonable efforts to remove or replace such content, though immediate removal cannot be guaranteed due to printing schedules and third-party usage.

No Compensation: No compensation will be provided for the use of photographs or videos in marketing materials.

11.9 Marketing Communications and Consent

Email Marketing: By creating an account and making bookings through the Platform, you consent to receive marketing communications from Coralbound, including:

• Newsletter and travel inspiration content
• Special offers and promotional pricing
• New destination and service announcements
• Travel tips and safety information

Opt-Out Rights: You may opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Updating your communication preferences in your account settings
• Contacting us directly at legal@coralbound.com

Essential Communications: Opting out of marketing does not affect essential booking-related communications, including confirmation emails, booking changes, safety notices, or customer service correspondence.

11.10 Loyalty and Affiliate Programs

Loyalty Program: Coralbound may operate a customer loyalty program offering benefits to repeat customers. Program terms, benefits, and requirements will be made available separately and may be modified or discontinued at any time.

Affiliate Program: Coralbound may operate an affiliate referral program allowing partners to earn commissions on successful bookings. Program terms and commission structures will be detailed in separate documentation and may be modified or discontinued at any time.

Both programs are subject to separate terms and conditions and may be modified or discontinued at any time.

12. Intellectual Property and Image Rights

12.1 Image Rights

Images displayed on the Platform are provided by respective Operators/Service Providers. Copyright and ownership of images remain with their original owners. Coralbound uses these images based on permission granted by Operators/Service Providers for the purpose of promoting their services.

12.2 Image Use Restrictions

You are not permitted to:

• Download, copy, or use images for commercial purposes
• Redistribute images without written permission from copyright owners
• Use images for purposes outside the Coralbound Platform
• Remove or alter watermarks or copyright attributions

12.3 Platform Intellectual Property Rights

All Platform content (except third-party owned images), including text, design, logos, and functionality, belongs to Coralbound and is protected by intellectual property law.

Database Rights: Coralbound's compilation of pricing data, availability information, service descriptions, and booking data constitutes proprietary database rights. Unauthorized extraction, reproduction, or commercial use of this compiled information is strictly prohibited.

API and Data Usage: Any automated access to Platform data, including but not limited to scraping, crawling, or API usage, is prohibited without express written consent from Coralbound.

13. Warranty Disclaimers

13.1 Comprehensive Warranty Disclaimer

No Warranties: Coralbound makes no warranty, representation, or guarantee, expressed, implied, or statutory, with respect to:

• The Platform and its functionality
• The booking system and reservation processes
• Operator/Service Provider information and descriptions
• Service terms and conditions provided by third parties
• The quality, safety, or delivery of services booked through the Platform
• Any other aspect of our services or platform

13.2 Exclusion of All Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, we specifically disclaim all warranties including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose warranties
• Non-infringement warranties
• Accuracy or completeness of information
• Uninterrupted or error-free platform operation
• Security of data transmission or storage

13.3 Comprehensive Liability Exclusion

No Liability for Damages: In no event will Coralbound or its affiliated companies, directors, employees, agents, or contractors be liable for any cost, loss, damage, or injury whatsoever, including but not limited to:

Personal and Physical Damages:

• Personal injury or death
• Property damage or loss
• Medical expenses or treatment costs
• Punitive, direct, indirect, or consequential damages

Technical and Platform Issues:

• Viruses or harmful components in platform software
• Interruption, delay, or inability to use the Platform
• Damage to computer equipment or other property
• Data loss or corruption
• System downtime or maintenance

Information and Content Issues:

• Inaccurate, incomplete, unreliable, or misleading Operator/Service Provider information
• Outdated pricing or availability information
• Incorrect service descriptions or images
• Translation errors or miscommunications

Third-Party Actions:

• Any act or omission of Operators/Service Providers or their directors, officers, agents, employees, or contractors
• All claims related to bookings or services provided by third parties
• Equipment failures, safety incidents, or service quality issues
• Cancellations, delays, or modifications by service providers

13.4 Itinerary and Service Flexibility

Sample Itineraries Only: Where itinerary and dive-area related information is provided by Operators/Service Providers, this should be considered as sample information only and is not binding on the Operator/Service Provider. Published itineraries, dive sites, routes, and activity schedules are indicative examples of planned services but do not constitute guaranteed commitments.

Operator Discretion: At all times, Operators/Service Providers may choose to:

• Take different routes or visit alternative locations
• Modify diving areas or activity sites
• Adjust schedules and timing
• Substitute planned activities with suitable alternatives
• Change vessel mooring or departure locations

Reasons for Changes: Itinerary modifications may occur due to:

• Weather conditions and sea state safety requirements
• Specific customer requests or group preferences
• Acts of God and natural disasters
• Force majeure events beyond operator control
• Government regulations or marine park restrictions
• Equipment considerations or vessel maintenance needs
• Safety assessments by crew or dive masters
• Marine life protection requirements
• Local authority directives or port restrictions

No Compensation for Changes: Reasonable itinerary modifications made for safety, weather, or operational reasons do not entitle customers to refunds, compensation, or alternative arrangements from either the Operator/Service Provider or Coralbound.

Safety Priority: All itinerary decisions prioritize the safety and wellbeing of guests, crew, and marine environments over adherence to published schedules.

13.5 Information Accuracy Limitations

Service Provider Information: Information displayed on the Platform (including service descriptions, images, videos, pricing, and availability) is based on information provided to Coralbound by Operators/Service Providers (the "Service Provider Information"). Coralbound does not guarantee that this information is reliable, accurate, up-to-date, complete, or free from errors.

Information Sources: While we make reasonable efforts to verify information accuracy, we rely on third parties for:

• Service descriptions and itineraries
• Vessel specifications and amenities
• Pricing and availability data
• Images and promotional materials
• Safety certifications and standards

Dynamic Information: Travel information changes frequently, and we cannot guarantee real-time accuracy of:

• Weather conditions and seasonal information
• Service availability and capacity
• Pricing and promotional offers
• Operational schedules and itineraries
• Safety standards or certifications

User Responsibility: You should verify critical information directly with Operators/Service Providers before travel, particularly regarding safety requirements, medical facilities, equipment standards, and current operational status.

14. Liability Limitations and Disclaimers

14.1 Nature of Booking Agreement

Direct Contract: Your booking constitutes a direct agreement between you and the Operator/Service Provider. Coralbound acts solely as a booking intermediary and retailer, and therefore cannot be held liable if services do not match what was agreed in your booking. This includes situations where mismatches are due to:

• Shortcomings or failures by Operators/Service Providers
• Circumstances that are unforeseen or beyond our or the Operator's control
• Force majeure events affecting service delivery
• Operator amendments or modifications to services

14.2 Information Accuracy Limitations

Good Faith Information: All information on our Platform is provided in good faith and believed by us to be correct at the time of publication. However, we cannot be held liable for any inaccuracies due to:

• Information provided to us by Operators/Service Providers
• Changes made by Operators after initial publication
• Third-party website information or content
• Dynamic pricing or availability changes

Third-Party Website Disclaimer: We are not responsible and cannot be held liable for incorrect information published on websites other than our own Platform, including Operator websites, review sites, or other third-party platforms.

14.3 Exclusion of Liability for Third-Party Services

No Responsibility for Third-Party Actions: We are not responsible or liable for any losses, damages, or incidents you suffer, including but not limited to:

Travel-Related Losses:

• Missed flights, connections, or transportation delays
• Flight or transfer delays or cancellations
• Lost baggage or personal belongings
• Additional accommodation or meal costs due to delays

Personal Safety and Health:

• Personal injuries sustained during any booked services
• Property damage occurring during travel or activities
• Wrongful death that may occur during liveaboard trips, diving activities, tours, or other services
• Medical emergencies or health complications
• Diving accidents including decompression sickness or equipment failures

Third-Party Actions:

• Acts, omissions, negligence, or misconduct of Operators/Service Providers
• Actions of other guests, crew members, or third parties
• Equipment failures or mechanical issues with vessels, aircraft, or other equipment
• Natural disasters, weather conditions, or environmental hazards

14.4 Operator Amendment Rights

Service Modifications: Operators/Service Providers may amend bookings when deemed necessary, in line with booking terms and applicable law. Coralbound cannot be held liable for:

• Disputes between guests and Operators/Service Providers
• Damages arising from service amendments or modifications
• Compensation decisions made by Operators
• Alternative arrangements offered by Operators

14.5 Maximum Liability Cap

Insurance Coverage Limitation: If, regardless of the provisions in this section, Coralbound is held responsible and/or liable for any costs incurred by you or your guests, our liability is strictly limited to:

Primary Limitation: The amount paid out under our professional liability insurance coverage, if applicable to the specific claim.

Secondary Limitation: If damages are not covered by our insurance, our liability is limited to the commission/markup amount actually received by Coralbound for the specific service(s) that gave rise to the claim.

Commission/Markup Calculation: For the purposes of liability limitation, "commission/markup" means:

• For commission-based services (some liveaboards): The commission percentage paid by the Service Provider
• For markup-based services (flights, hotels, tours): The markup added to the net price received from the Service Provider
• In both cases calculated as the difference between the amount you paid to Coralbound and the net amount Coralbound paid to or owes the Service Provider

No Additional Liability: Under no circumstances will Coralbound's total liability exceed these amounts, regardless of the nature or severity of the claim.

14.6 Exclusion of Consequential Damages

Coralbound shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, business, or revenue
• Loss of enjoyment or vacation time
• Emotional distress, mental anguish, or psychological trauma
• Business interruption losses
• Reputational damage
• Loss of data or use of systems
• Cost of substitute services or medical treatment
• Future medical expenses or long-term care costs

14.7 Time Limitations and Notice Requirements

Claim Period: Any claims against Coralbound must be brought within one (1) year of the date the cause of action arose or when you knew or should have known of the circumstances giving rise to the claim.

Notice Requirement: You must provide written notice of any potential claims to Coralbound within 30 days of the incident or discovery of the issue giving rise to the claim.

14.8 Indemnification

User Indemnification: You agree to defend and indemnify Coralbound, its parent companies, affiliates and subsidiaries, and any of their officers, directors, employees, and agents from and against any and all claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• Your breach of these Terms of Use or documents referenced herein
• Your violation of any law or the rights of third parties
• Your use of the Platform
• Your participation in booked services or activities
• Your failure to comply with Operator/Service Provider requirements
• Your provision of false or misleading information

Third-Party Claims: This indemnification includes but is not limited to claims arising from accidents, injuries, property damage, or other incidents occurring during your use of booked services.

14.9 Diving and Activity Risk Acknowledgment

Inherent Risk Warning: Coralbound cannot be held liable for and will not accept responsibility for personal injuries, property damage, or wrongful death that may occur during activities, including but not limited to:

• Inherent risks associated with scuba diving, freediving, snorkeling
• Any water-based or adventure activities offered by Operators/Service Providers
• Acts or omissions by third parties, including Operators, crew, guides, or other participants
• Equipment failures or environmental conditions
• Marine life encounters or underwater hazards

Insurance Recommendation: Coralbound strongly recommends that you purchase a dive accident policy or ensure that scuba diving, freediving, snorkeling, or any activities offered by Service Providers are included in your comprehensive travel insurance.

Activity Participation: By booking activities through the Platform, you acknowledge understanding of and assumption of all inherent risks associated with adventure travel and water-based activities.

14.10 Customer Acknowledgment

By making a booking, you acknowledge and agree that:

• You understand the inherent risks associated with travel, diving, and adventure activities
• You are primarily contracting with Operators/Service Providers, not Coralbound
• You have adequate travel and medical insurance coverage
• You accept the liability limitations set forth in these Terms
• You understand that Coralbound's role is limited to booking facilitation

15. Miscellaneous

15.1 Language and Translation

These Terms and Conditions are originally written in English. Any translations provided in other languages are for convenience only and are not legally binding. In the event of any conflict, discrepancy, ambiguity, or difference in interpretation between the English version and any translated version, the English version shall prevail and be controlling. You acknowledge that you have read and understood the English version of these Terms and Conditions.

15.2 Changes to Terms

We may amend these Terms and Conditions at any time. The most recent version will always apply from the date and time of publishing. Continued use of the Platform after changes constitutes acceptance of the new terms.

15.3 Severability

If any provision in these Terms and Conditions is deemed unlawful, void, or unenforceable, this will not alter the validity and enforceability of the remaining provisions. The invalid provision will be replaced by a valid provision that comes closest to the original intent.

15.4 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Coralbound regarding your use of the Platform.

15.5 Assignment of Rights and Obligations

Coralbound may assign its rights and obligations under these Terms and Conditions to third parties. You may not assign your rights or obligations without our prior written consent.

15.6 Waiver of Rights

If we do not enforce any part of these Terms and Conditions, this cannot be regarded as a waiver of the right to enforce them at a later time.

15.7 Review Rights

By submitting a review, you grant us full, transferable, and irrevocable rights to that review, including the use of your name for publication. We may use, translate, reproduce, reject, or remove reviews at our sole discretion.

15.8 Privacy Policy

For detailed information about how we handle your personal data, please see our Privacy Policy at https://coralbound.com/privacy

15.9 Questions, Comments, or Suggestions

We are always happy to hear from you. If you have questions, comments, or suggestions about our Platform, services, or these Terms of Use, please reach out to us at:

General Inquiries: info@coralbound.com
Booking Related Matters: booking@coralbound.com
Legal Matters & Opt-Out Requests: legal@coralbound.com
Contact Form: Available on our website at https://coralbound.com/contact
Business Address: PT Tur Tak Terkalahkan
Jl. Sunset Road No 89, Pertokoan Sunset Indah II, Kav 3, No 3B
80361 Kuta, Bali, Indonesia

We value your feedback and strive to continuously improve our services and user experience.

15.10 Contact Information

PT Tur Tak Terkalahkan
Jl. Sunset Road No 89, Pertokoan Sunset Indah II, Kav 3, No 3B
80361 Kuta, Bali, Indonesia
General Inquiries: info@coralbound.com
Booking Matters: booking@coralbound.com
Legal Matters: legal@coralbound.com
Phone: +62 823 4053 0335

15.11 Regulatory Information

• Business Identification Number (NIB): 2806230016874
• Tourism Standard Certificate: 28062300168740001

End of Terms and Conditions

These Terms of Use are effective as of the date of last update shown above and supersede all previous versions. By continuing to use the Coralbound Platform after any modifications to these terms, you agree to be bound by the revised Terms of Use.